Jobs at Penn Interactive

Lead CRM and lifecycle marketing for iCasino and Sportsbook, owning promo, CRM and retention strategy. Manage omni-channel communications (email, SMS, push, retail, paid), collaborate with martech/Optimove, define actionable segments, run targeted LTV and reactivation campaigns, and work with analytics to build dynamic segmentation and performance dashboards.

Manage and optimize digital and mobile advertising campaigns across platforms, analyze performance data, maintain reporting and flight schedules, implement/test ad products and integrations, coordinate with sales, and drive revenue and advertiser experience improvements.

Lead regional VIP/player development for online sportsbook and iCasino products: drive VIP acquisition, retention, P&L, market share and revenue; manage and develop VIP managers; enforce processes and compliance; provide KPI reporting and competitor intel; coordinate with Risk, AML, Payments, and Responsible Gaming; run events and top-of-funnel VIP sourcing.

Support planning and execution of PENN Interactive events and player experiences. Manage logistics, guest lists, ticketing, travel/accommodations, vendor coordination, merchandise inventory, budgets, reporting, and on-site event execution. Collaborate with internal teams and compliance, travel ~50%, and deliver elevated experiential marketing activations to drive retention and user acquisition.

Design, build, scale, and optimize backend services powering the sportsbook marketplace. Own GraphQL APIs, gRPC endpoints, SQL performance, monitoring, on-call and release duties. Identify production bottlenecks, drive scalability improvements, mentor engineers, review cross-team changes, and deliver end-to-end features in an agile environment.

Lead design and delivery of platform capabilities for a federated GraphQL and event-driven architecture. Build and optimize gRPC endpoints, GraphQL APIs, and SQL/Postgres queries. Own observability (DataDog, Bugsnag), scalability, reliability, incident response, and integrations. Mentor engineers and drive cross-team technical efforts to reduce friction and accelerate product delivery.

Design, administer, and optimize Postgres databases on cloud-native platforms. Triage and remediate production database incidents, manage replication/backups, evaluate schemas and queries for performance, and build repeatable DB architecture using IaC and GitOps for AWS/GCP Kubernetes environments.

Lead real-time incident management across online and physical operations, coordinate cross-functional response, drive diagnosis, recovery, RCA documentation, and continuous improvement of SRE, release, and incident processes.

Design, scale, and performance-tune GraphQL APIs, gRPC services, and SQL queries for iCasino features. Own complex technical problems, build end-to-end integrations with game providers, improve production scalability, set up DataDog monitoring, participate in on-call rotations, and mentor other engineers.

Monitor sportsbook pricing, liabilities, promos and anomalies in real time. Perform price comparisons, add bet notes, assist traders with grading, manual market creation, customer queries, exposure reporting, and player profiling. Tag suspicious activity and escalate bonus abuse while learning internal/external trading tools.

Lead day-to-day social publishing for theScore and theScore Bet across Facebook, Instagram, X, TikTok and YouTube. Create, edit, program and surface engaging content informed by data and analytics. Coordinate promotions with marketing and sales, maintain brand safety, work flexible nights/weekends, and support channel growth and revenue goals.

Execute end-to-end promotional campaigns for online gaming brands, coordinate assets and approvals, test promotion mechanics, report performance, ensure regulatory compliance for terms and campaign copy, and work cross-functionally with product, legal, support, and design.

Design and maintain a federated GraphQL server-driven UI and full-stack client platform. Build shared React/TypeScript libraries, optimize GraphQL/SQL performance, set observability in DataDog, operate services on Kubernetes, own releases and on-call duties, improve testing and CI/CD, mentor teammates, and collaborate with product and design to deliver accessible, high-performance customer-facing features.

Lead and manage one or more software development teams building promotional capabilities. Partner with Product to define roadmap, ensure documentation and processes, hire and mentor engineers, set KPIs/SLAs, and drive performance, scalability, and reliability for distributed, real-time systems.

Design, scale, and performance-tune GraphQL APIs, gRPC services, and SQL queries for a promotions engine. Deliver end-to-end features, own complex technical problems, troubleshoot production performance, set up DataDog monitoring, participate in on-call rotations, and mentor teammates across the codebase.

Manage and optimize digital advertising campaigns across web and mobile platforms, analyze performance data, maintain reporting dashboards and flight calendars, implement/test ad products and integrations, coordinate with sales, and support revenue growth and advertiser experience.