Teams at PagerDuty

Build and operate foundational infrastructure for PagerDuty’s real-time platform, including networking, compute, Kubernetes, and ingress systems. Improve reliability, scalability, and security; monitor system health through metrics, logs, and alerts; participate in 24/7 on-call rotations; support infrastructure rollouts; and contribute to agile planning and technical improvements.

Lead technical discovery and solution design for customers throughout the sales process. Identify technical roadblocks, design integrations with existing technology stacks, answer RFPs, RFIs, and security questionnaires, explain technical concepts to stakeholders, and support PagerDuty integrations. Partner with sales, product, and cross-functional teams while managing multiple customer-focused tasks.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, retention, renewals, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, identify churn risks, and provide consultative product guidance. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while using Salesforce and customer analytics tools to achieve revenue and retention goals.