Jobs at PagerDuty

Build and operate cloud security platforms protecting PagerDuty’s AWS and Kubernetes environments. Harden EKS, Istio, containers, IAM, PKI, and encryption; automate controls with Python, Go, Terraform, and policy-as-code. Shape detections, threat hunting, incident response, and compliance evidence across FedRAMP environments. Partner with engineering, AppSec, and GRC teams, develop AI-assisted security automation, participate in on-call, mentor teammates, and lead security initiatives.

Own the strategy, roadmap, architecture, and execution of PagerDuty’s platform security. Responsibilities include identity and permissions, authentication and authorization, secrets management, admin security tooling, security reviews, risk tiering, security programs, customer-facing controls, partner governance, incident escalation, and cross-functional alignment. The role requires leading security architecture decisions, managing migrations and authentication changes, measuring risk reduction, mentoring product managers, and influencing engineering and product practices in a B2B SaaS environment.

Leads Product and Design Operations by establishing planning, prioritization, launch readiness, feedback, research, onboarding, and KPI processes. Partners with Engineering, Finance, Marketing, Support, Legal, and Customer Success to improve product delivery. Builds Claude-enabled agentic workflows, manages vendors and tooling budgets, supports software capitalization processes, and drives operational transformation across Product and Design.

Creates technical sample applications, integrations, demos, tutorials, and thought leadership content for developers. Presents at conferences and community events, participates in developer communities, gathers actionable feedback for internal teams, and enables colleagues and advocates to communicate effectively. The role focuses on incident management, operational resilience, reliability engineering, and AI agent capabilities, with travel of up to 25% and hybrid work in the Toronto office twice weekly.

Lead technical discovery and solution design for customers throughout the sales process. Identify technical roadblocks, design integrations with existing technology stacks, answer RFPs, RFIs, and security questionnaires, explain technical concepts to stakeholders, and support PagerDuty integrations. Partner with sales, product, and cross-functional teams while managing multiple customer-focused tasks.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, retention, renewals, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, identify churn risks, and provide consultative product guidance. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while using Salesforce and customer analytics tools to achieve revenue and retention goals.

Lead PagerDuty’s industry analyst relations program by developing strategy, shaping category messaging, building analyst relationships, coordinating briefings, supporting executive spokespeople, managing program data and calendars, prioritizing information requests, and measuring marketing and sales impact. Conduct market and competitor research to identify growth opportunities. The role requires enterprise technology communications or product marketing experience, strong content creation and program management skills, and familiarity with analyst firms such as Gartner, Forrester, and IDC.