Jobs at PagerDuty

Manage strategic procurement for software, SaaS, cloud, and professional services suppliers. Partner with executives and cross-functional teams to develop vendor strategies, lead renewals and complex contract negotiations, conduct supplier reviews, and optimize procure-to-pay and source-to-contract processes. Use AI, automation, analytics, Coupa, and CLM tools to improve efficiency, manage risk, and deliver savings.

Lead PagerDuty’s industry analyst relations program by developing strategy, shaping category messaging, building analyst relationships, coordinating briefings, supporting executive spokespeople, managing program data and calendars, prioritizing information requests, and measuring marketing and sales impact. Conduct market and competitor research to identify growth opportunities. The role requires enterprise technology communications or product marketing experience, strong content creation and program management skills, and familiarity with analyst firms such as Gartner, Forrester, and IDC.

Lead PagerDuty’s Release Engineering team and set the company-wide roadmap for software build, testing, deployment, and delivery. Drive GitOps adoption, CI/CD platform migration, isolated testing environments, automated quality checks, progressive delivery, and delivery metrics. Manage CI and AI tooling costs, hire and coach senior engineers, communicate technical tradeoffs to executives, and guide platform adoption across Engineering.

Build and operate cloud security platforms protecting PagerDuty’s AWS and Kubernetes environments. Harden EKS, Istio, containers, IAM, PKI, and encryption; automate controls with Python, Go, Terraform, and policy-as-code. Shape detections, threat hunting, incident response, and compliance evidence across FedRAMP environments. Partner with engineering, AppSec, and GRC teams, develop AI-assisted security automation, participate in on-call, mentor teammates, and lead security initiatives.

Own the strategy, roadmap, architecture, and execution of PagerDuty’s platform security. Responsibilities include identity and permissions, authentication and authorization, secrets management, admin security tooling, security reviews, risk tiering, security programs, customer-facing controls, partner governance, incident escalation, and cross-functional alignment. The role requires leading security architecture decisions, managing migrations and authentication changes, measuring risk reduction, mentoring product managers, and influencing engineering and product practices in a B2B SaaS environment.

Lead technical discovery and solution design for customers throughout the sales process. Identify technical roadblocks, design integrations with existing technology stacks, answer RFPs, RFIs, and security questionnaires, explain technical concepts to stakeholders, and support PagerDuty integrations. Partner with sales, product, and cross-functional teams while managing multiple customer-focused tasks.