Teams at OPENLANE

Supports dealership clients on an online vehicle auction platform by capturing inventory, assessing vehicle condition, launching vehicle profiles, providing platform training, resolving technical issues, and maintaining client relationships. Requires customer service experience, account management ability, web and mobile technology familiarity, strong communication, attention to detail, a valid driver’s license, and access to a vehicle.

The Relationship Specialist builds and manages relationships with independent auto dealers, supports financing accounts, assesses business and credit risk, grows portfolios, develops new business, and promotes products. The role uses CRM tools and work queues, requires independent decision-making, account servicing, customer issue resolution, and frequent territory travel. Candidates need three to five years of customer-facing, sales, or sales support experience, a valid driver’s license, reliable transportation, and strong portfolio management skills.

Manages strategic national commercial accounts, serving as the primary relationship leader for client retention, revenue expansion, and portfolio growth. Owns account planning, solution selling, contract and fee management, volume forecasting, KPI reporting, SLA adherence, and issue resolution. Partners cross-functionally with sales, operations, finance, product, engineering, and marketing teams to deliver customer value and improve account performance. Uses data-driven insights to guide client decisions, coordinate execution, and strengthen long-term partnerships.