Teams at OPENLANE

Leads commercial account operations for wholesale vehicle remarketing, including inventory coordination, sales compliance, quality assurance, SLA monitoring, reporting, customer issue resolution, and repossession redemption. Supports and coaches account representatives, identifies workflow bottlenecks, represents vehicles during sales, and provides cross-functional operational coverage while driving service quality and continuous improvement.

Own the Business Intelligence domain by building scalable data models, dashboards, reports, data pipelines, and actionable insights. Partner with Product, Sales, Operations, Data Engineering, and leadership to improve data quality and decision-making. Transform large datasets using SQL and scripting, conduct experiments, develop predictive models, improve analytical infrastructure, and mentor colleagues.

The Relationship Specialist builds and manages relationships with independent auto dealers, supports financing accounts, assesses business and credit risk, grows portfolios, develops new business, and promotes products. The role uses CRM tools and work queues, requires independent decision-making, account servicing, customer issue resolution, and frequent territory travel. Candidates need three to five years of customer-facing, sales, or sales support experience, a valid driver’s license, reliable transportation, and strong portfolio management skills.