Jobs at OPENLANE

Drive dealer consignment and purchase activity across OPENLANE platforms by building customer relationships, re-engaging sellers, closing at-auction and digital if-bids, and using CRM and company tools to meet sales targets.

Build, maintain, and optimize marketing websites, landing pages, microsites, and reusable front-end components. Manage WordPress themes/plugins and multi-environment deployments via GitHub. Use Astro and modern front-end tooling alongside AI-assisted development to improve performance, accessibility, SEO, and analytics integrations while collaborating with design, marketing, product, and engineering stakeholders.

Provide customer service and administrative support for commercial vehicle accounts via OPENLANE platforms: manage inventory and sales processes, coordinate title and eBusiness tasks, review vehicle status and inspection data, generate reports, enter and maintain accurate vehicle and transaction data, process financial transactions, and support National Commercial Account Managers.

Manage commercial client accounts for vehicle inventory and sales on OPENLANE platforms. Serve as primary contact for internal and external clients, monitor SLAs/KPIs, handle inspections/audits, resolve client issues, participate in status meetings, and collaborate with operations to deliver timely, accurate service and process improvements.

Coordinate commercial vehicle sales and inventory across 14 Canadian VLCs: set lineups, generate agreements, manage data entry and systems, communicate with customers and VLC contacts, resolve issues, process payments and EFTs, produce reports, authorize repairs, and support/backup other account reps.

Support dealers on the online auction platform by capturing vehicle inventory, launching vehicle profiles, training users, resolving technical issues, and maintaining client relationships through regular onsite visits.

Prepare, stage, and maintain vehicle inventory for auction and transport. Perform basic vehicle servicing (fueling, boosting, tire care), photograph reconditioned vehicles, assist customers and departments with vehicle retrieval, and operate vehicles and yard equipment in varied weather while keeping accurate service records.

Build, maintain, and scale cloud-first microservices using TypeScript/Node.js. Contribute to front-end features with Angular, optimize SQL and NoSQL queries, use CI/CD pipelines, adopt AI-assisted tools, participate in Agile ceremonies, and collaborate with senior engineers to deliver reliable software.

Partner with sales leadership to deliver data-driven insights, forecasts, and performance analysis. Build reporting frameworks, scorecards, and dashboards; manage CRM processes, territory and quota administration; design experiments (A/B tests, cohorts); and streamline workflows to scale sales productivity and operations.

Lead day-to-day operations, manage and develop Team Leaders, monitor KPIs/SLA compliance, analyze performance data, implement process improvements, coordinate with Training & Quality, and serve as second-level escalation for stakeholders.

Conduct outbound calls and outreach to generate and qualify leads, follow up via phone/email/SMS to drive registrations, educate prospects on platform features, assist with onboarding handoffs, maintain CRM records, collaborate with support and registration teams, and provide backup customer support.

Make outbound sales calls, qualify leads, follow up via phone/email/SMS, guide prospects through registration and onboarding, maintain CRM records, collaborate with teams to improve conversion, and provide customer support.

Lead product strategy and roadmap for the Canadian buyer experience in a digital wholesale vehicle marketplace. Drive end-to-end lifecycle from discovery to delivery, partner with cross-functional teams, use customer research and data to prioritize initiatives, define KPIs tied to revenue and engagement, and mentor product team members. Leverage AI and rapid prototyping to improve customer success metrics.

Build and maintain scalable, cloud-native APIs using .NET. Enhance core platform components, lead architecture and testing discussions, optimize telemetry and performance, collaborate cross-functionally, conduct code reviews, and mentor team members.

Lead a small innovation team to discover opportunities, validate early-stage ideas, run rapid experiments (no-code/low-code), create repeatable playbooks, align stakeholders, deliver roadmaps, and measure business outcomes for customer-facing digital products.

Manage arbitration claims for vehicle sales: document complaints, gather evidence, negotiate resolutions between buyers and sellers per auction policies, coordinate post-sale inspections, liaise with sales and titles teams, and maintain accurate case files while staying current on legislation and industry arbitration trends.