Jobs at OPENLANE

Manage and grow relationships with mid-to-large dealer groups through consultative inside sales. Responsibilities include making 50+ daily calls, retaining and expanding accounts, cross-selling products, identifying business trends, and achieving sales objectives. The role uses Salesforce and Zoom and collaborates with independent and outside sales teams in a hybrid vehicle logistics center environment.

Own product strategy and roadmaps for digital marketplace initiatives. Conduct customer discovery, market and competitive research, and use analytics to prioritize features and measure outcomes. Collaborate with engineering, design, marketing, sales, operations, and support teams to define requirements, launch impactful products, and improve the end-to-end customer experience. Communicate plans and performance to stakeholders and leadership while influencing cross-functional teams without formal authority.

Supervise lot assistants, drivers, security, and stock personnel while managing vehicle inventory and workflow at a vehicle logistics center. Coordinate vehicle staging, movement, marking, reporting, billing, and service compliance. Maintain safety standards, equipment upkeep, staffing, and production performance. Operate vehicles and equipment in all weather conditions, including snow removal machinery. Develop team talent and collaborate with facility leadership and internal departments.

Coordinate commercial vehicle sales and inventory across 14 Canadian VLCs: set lineups, generate agreements, manage data entry and systems, communicate with customers and VLC contacts, resolve issues, process payments and EFTs, produce reports, authorize repairs, and support/backup other account reps.

Manage commercial client accounts for vehicle inventory and sales on OPENLANE platforms. Serve as primary contact for internal and external clients, monitor SLAs/KPIs, handle inspections/audits, resolve client issues, participate in status meetings, and collaborate with operations to deliver timely, accurate service and process improvements.

Build, maintain, and optimize marketing websites, landing pages, microsites, and reusable front-end components. Manage WordPress themes/plugins and multi-environment deployments via GitHub. Use Astro and modern front-end tooling alongside AI-assisted development to improve performance, accessibility, SEO, and analytics integrations while collaborating with design, marketing, product, and engineering stakeholders.

Support dealers on the online auction platform by capturing vehicle inventory, launching vehicle profiles, training users, resolving technical issues, and maintaining client relationships through regular onsite visits.

Perform pre- and post-sale vehicle inspections and test drives; diagnose and assist with repairs (brakes, exhaust, alignments, A/C); conduct routine maintenance (oil, fluids, tires); support shop operations, move vehicles, assist senior technicians, and help source parts and complete work orders while working toward 310S certification.

Drive dealer consignment and purchase activity by growing sales on OPENLANE platforms. Re-engage sellers, maintain CRM and Zoom compliance, close at-auction and digital if-bids, build customer and cross-team relationships, and use company tools to increase dealer penetration and revenue.

Lead BI initiatives by building and maintaining data pipelines, models, dashboards, and reports. Partner with product, sales, and operations to ensure data quality, run analyses and A/B tests, apply basic predictive modeling, and mentor colleagues to promote data-driven decisions.

Lead product strategy, vision, roadmaps, discovery, and execution for a portfolio of digital marketplace products. Manage Agile development processes, use data to track product performance and KPIs, collaborate with cross-functional stakeholders, and mentor Product Managers and Business Analysts. Serve as a senior leadership liaison while prioritizing capabilities that address diverse user needs and align with company goals.

Drive revenue operations analytics by building reliable data models and dashboards, querying large datasets in Snowflake, ensuring data integrity across the revenue tech stack, and delivering strategic insights to Sales, Marketing, and Customer Success using Looker, Domo, SQL, and scripting.

Lead product strategy and roadmap for the Canadian buyer experience in a digital wholesale vehicle marketplace. Drive end-to-end lifecycle from discovery to delivery, partner with cross-functional teams, use customer research and data to prioritize initiatives, define KPIs tied to revenue and engagement, and mentor product team members. Leverage AI and rapid prototyping to improve customer success metrics.

Build, maintain, and scale cloud-first microservices using TypeScript/Node.js. Contribute to front-end features with Angular, optimize SQL and NoSQL queries, use CI/CD pipelines, adopt AI-assisted tools, participate in Agile ceremonies, and collaborate with senior engineers to deliver reliable software.

Build and maintain scalable, cloud-native APIs using .NET. Enhance core platform components, lead architecture and testing discussions, optimize telemetry and performance, collaborate cross-functionally, conduct code reviews, and mentor team members.

Make outbound sales calls, qualify leads, follow up via phone/email/SMS, guide prospects through registration and onboarding, maintain CRM records, collaborate with teams to improve conversion, and provide customer support.

Build, operate, and scale cloud-native backend services and APIs for a high-volume vehicle marketplace. Embed AI-driven capabilities into features, use AI tools to accelerate development, participate in on-call rotations, improve reliability, and collaborate with Product, Data, Infrastructure, and SRE teams to deliver production-ready systems.