Teams at OpenAI

Provide technical ownership for Premium Support customers by troubleshooting complex API, integration, authentication, performance, and production issues. Analyze logs and system behavior, reproduce failures, coordinate incident response, communicate with technical and executive stakeholders, and drive postmortems and corrective actions. Proactively monitor customer integrations, develop runbooks and automation, identify reliability risks, and translate recurring issues into product and engineering improvements.

Own complex advertiser support cases from intake through resolution, including Ads Trust & Safety escalations. Investigate policy, product, tooling, and operational issues; communicate clear resolutions; analyze support trends and service metrics; improve playbooks, knowledge bases, routing, quality standards, and self-service. Partner cross-functionally with Product, Engineering, Policy, Legal, Data Science, and Go To Market teams while using AI and automation to scale support quality and efficiency.

Provide end-to-end technical support for OpenAI products, troubleshooting API failures, integrations, authentication, and production incidents. Own escalations, reproduce issues, analyze logs, and collaborate with Engineering and Product to prevent recurrence. Drive automation and AI-powered tooling to scale operations, and provide occasional on-call holiday/weekend support.