Teams at Ontario Health atHome

Provides administrative support to care coordinators by processing referrals and service orders, managing confidential patient records, maintaining high-volume electronic patient data, handling telephone inquiries, and supporting other team functions. The role requires strong organization, communication, multitasking, data-entry, and interpersonal skills in a patient-centered healthcare environment.

Provides information, referrals, and customer service to patients and caregivers. Responsibilities include resolving healthcare and community-resource inquiries, coordinating services and orders, communicating with clients and Care Coordinators, monitoring client communications, verifying resources, data entry, and supporting special projects. Requires strong organization, documentation, communication, problem-solving, confidentiality, healthcare administration knowledge, and proficiency with office and database systems.

Processes bi-weekly payroll, including employee changes, overtime, premiums, terminations, and Records of Employment. Performs payroll audits, reconciliations, remittances, year-end reporting, and benefits, pension, tax, and union deductions. Maintains employee records, responds to payroll inquiries, and updates and tests payroll system configurations to ensure contractual and legislative compliance.