Jobs at Omilia

Own commercial success and growth for assigned North American enterprise accounts post go-live. Drive net revenue retention, expansion ARR, renewals, and upsell through executive relationships, technical fluency in Omilia's platform, cross-functional coordination, forecasting in Salesforce, and proactive account planning. Lead QBRs/EBRs, manage change requests, monitor account health, and translate customer feedback into product and GTM input.

Lead and develop a Premier Account Executive team selling enterprise CX and conversational AI to North American mid-market accounts. Own revenue targets, forecasting, pipeline health, territory strategy, hiring, onboarding, coaching, executive deal sponsorship, cross-functional alignment, and competitive intelligence to drive new logo acquisition, expansions, and renewals.

Responsibilities include accurately transcribing audio content, ensuring grammatical accuracy, adhering to style guides, and managing deadlines.

Lead and scale the regional pre-sales organization for conversational AI/CCaaS, managing Solution Consultants and Demo Engineers, driving technical strategy for complex enterprise deals, ensuring high-quality demos, architectures, RFP responses, and smooth handovers to delivery while aligning Sales, Product, and Delivery.

Lead technical pre-sales for enterprise contact-centre AI deals: perform discovery and architecture assessments, design solutions, run demos and POCs, author RFP/RFI technical responses, engage technical stakeholders, and ensure delivery readiness and competitive positioning across assigned region.