Jobs at Okta

Manage strategic enterprise customer relationships, serving as a trusted advisor and driving retention, adoption, business value, renewals, and expansion. Develop success plans and business reviews, align executive stakeholders, coordinate cross-functional teams, resolve escalations, communicate product capabilities, surface customer feedback, and mitigate renewal risks. The role requires strong consultative, analytical, presentation, relationship-management, and technical problem-solving skills, along with willingness to travel up to 25%.

Develop and lead B2B digital experimentation, personalization, and growth strategy. Own quarterly testing roadmaps, customer journey research, segmentation, targeting, test launches, performance analysis, and stakeholder storytelling. Translate behavioral insights into optimization hypotheses and business outcomes, while collaborating with engineering on complex implementations. Serve as a strategic advisor on digital strategy, buyer behavior, personalization, and website optimization.

Own Okta Customer Identity's zero-to-one capability incubation and platform expansion. Define product strategy, validate opportunities with customers and data, write detailed specifications, manage cross-functional delivery, and drive adoption with sales, customer success, and product marketing. Track the CIAM competitive landscape and represent the product roadmap to customers, executives, and internal partners. The role requires eight-plus years of product management experience and hybrid work in Toronto.

Own Okta’s authentication policy product strategy and roadmap, including the Policy Framework, Policy API, Auth Pipeline, and policy change management. Partner with engineering, design, customers, and cross-functional teams to define, prioritize, launch, and adopt secure policy capabilities. Serve as the subject matter expert for customer escalations, executive briefings, and enterprise evaluations while tracking trends in adaptive authentication, risk-based access, and session security.

Lead Android test automation strategy and framework architecture for Okta Verify and SDKs. Build and maintain Kotlin- and Java-based UI, functional, regression, performance, and end-to-end tests across Android devices and OS versions. Establish quality metrics, support CI/CD pipelines, guide engineers, partner with security on authentication testing, and collaborate across product and development teams to ensure secure, reliable releases.

Leads UI platform and design system initiatives across Okta’s product portfolio. Develops scalable, accessible, localized design patterns; partners with product and engineering leaders on platform roadmaps; improves design governance and documentation; mentors designers; and applies data and AI insights to make high-quality, cohesive product design decisions.

Lead the architecture and development of Okta’s Identity Security Fabric for human and AI-agent identities. Design scalable distributed systems, secure APIs, authentication and authorization capabilities, agent gateways, and short-lived credentials. Drive implementation of the Discover, Onboard, Protect, and Govern maturity model while improving reliability, observability, CI/CD, and AI-native engineering practices. Partner with Product and Design, shape technical strategy, address technical debt, and mentor engineers.

Build and optimize backend scalability and service-protection frameworks for Okta’s high-volume Identity as a Service platform. Responsibilities include rate limiting, traffic shaping, latency and throughput monitoring, JVM and SQL profiling, capacity analysis, observability tooling, automated testing, code reviews, production on-call support, incident resolution, and advising engineering teams on scalable design.

Design end-to-end experiences for Okta’s identity and security products. Lead product design strategy, user-centered discovery, interaction and visual design, prototyping, and final delivery across complex multi-persona workflows. Collaborate with research, product management, engineering, marketing, UX writing, and data science. Create scalable design patterns, present concepts to stakeholders and leadership, influence product decisions, and thoughtfully incorporate AI into design processes.

Create and maintain customer-facing developer and administrator documentation for Okta products. Collaborate with engineering, product, design, QA, support, and information development teams; document SDKs, CLIs, REST APIs, and developer tools; review API content; follow documentation standards; prioritize work across engineering teams; and use customer feedback and AI-assisted tools to improve content quality and relevance.

Architect and build machine learning and generative AI systems for Okta’s agent identity security platform. Responsibilities include intent-based enforcement, LLM reasoning, real-time inference, embeddings, RAG, evaluation pipelines, prompt-injection defenses, guardrails, structured outputs, and scalable AI infrastructure. The role also drives greenfield initiatives and integrates semantic verification with authorization policy frameworks.

Lead product strategy, roadmap, customer research, agile delivery, and go-to-market for Auth0’s agentic security products. Define runtime security, AI agent classification, behavioral detection, and threat remediation capabilities. Apply expertise in MCP, agent orchestration, prompt injection, rogue agents, IAM, fraud mitigation, and the OWASP Top 10 for Agentic AI while partnering with engineering, design, marketing, sales, and customers.

Architect and build AI-driven authorization capabilities for Okta’s agentic identity platform. Develop intent-based enforcement, LLM reasoning, real-time inference, embeddings, vector search, RAG, evaluation pipelines, prompt-injection defenses, structured outputs, and guardrails. Integrate low-latency ML systems into API gateways, establish confidence-scored policy decisions, optimize Claude-based workflows, and mentor engineers. The role requires leading scalable generative AI and machine learning infrastructure initiatives.

Manages operational, security, and compliance risks; evaluates controls, oversees risk acceptance and exception processes, maintains risk registers, and drives remediation. Builds automated Python, API, and AI-agent workflows to improve risk operations and reporting. Develops risk methodologies, metrics, playbooks, and executive insights while advising stakeholders on security controls, regulatory frameworks, and risk governance.

Build and maintain scalable platform infrastructure across Kubernetes, AWS, and Azure using infrastructure-as-code. Architect resilient distributed systems, improve performance and cost efficiency, establish observability and SLOs, and design secure-by-default solutions. Lead cross-functional technical initiatives, mentor engineers, participate in incident response and on-call rotation, and drive preventative improvements through root-cause analysis.

Provides principal-level technical guidance to strategic enterprise customers implementing large-scale Auth0 CIAM solutions. Responsibilities include architecture advisory, troubleshooting, pre-sales and NPI support, system integrator collaboration, developer enablement, full-stack prototyping, escalation management, and product feedback. The role mentors customer and field teams, develops technical resources, and uses AI tools to accelerate implementation and documentation.

Drive adoption, customer success, and retention for Auth0 enterprise accounts. Advise engineering, architecture, security, and application teams on CIAM implementations, troubleshoot complex deployments, develop proofs of concept, support product launches, create technical enablement materials, and provide feedback to Product Management. The role requires hands-on full-stack development, identity protocol expertise, threat mitigation knowledge, and the ability to lead multiple technical customer engagements.

Lead observability engineering for the Auth0 Platform by building and maintaining metrics, logs, traces, alerting, and instrumentation infrastructure. Provision cloud-native services with Terraform, troubleshoot performance and operational issues, support incident response, improve platform availability, and establish observability standards across engineering teams. Mentor engineers and lead cross-functional initiatives involving Datadog, OpenTelemetry, containerized services, and scalable production systems.

Prospect and research accounts, engage inbound and outbound leads, conduct discovery conversations, collaborate with marketing and account executives, manage outreach using Salesforce/Outreach/Sales Navigator, hit call/email/meeting and pipeline targets, and maintain accurate CRM data.

Drive enterprise revenue growth by generating net-new business, managing territories, developing executive relationships, and closing complex cloud software deals. The role requires building pipeline, executing consultative and solution-selling strategies, leveraging partners and alliances, presenting Okta’s platform, negotiating contracts, and consistently achieving ARR and quota targets across enterprise accounts.