Teams at NTT DATA

Provides L3 operational support across hybrid and multi-cloud environments, managing Azure, AWS, and GCP platforms, cloud networking, identity, security, and infrastructure. Resolves complex incidents, leads root cause analysis, performs proactive optimization, and develops automation and standardization. The engineer also supports migrations, technical designs, customer engagements, service governance, documentation, and escalations while maintaining Windows, Linux, identity, and messaging platforms.

Senior L3 managed services engineer responsible for proactive resolution of complex cross-technology incidents across Azure, VMware, storage, backup, networking and security. Designs, deploys, automates and governs hybrid infrastructure, leads migrations, mentors junior engineers, and drives service reliability and SLA adherence.

Monitors, troubleshoots, and maintains enterprise network infrastructure across WAN, LAN, wireless, SD-WAN, firewalls, VPNs, and related services. Resolves Level 1 incidents and service requests, performs maintenance and configuration changes, supports network security and vulnerability remediation, and escalates unresolved issues. The role also maintains documentation, participates in disaster recovery and deployments, monitors performance, supports customers, and contributes to automation and operational improvements.