Teams at NRT Technology Corp.

Manage post-sale customer accounts and technology implementation initiatives, translating contract deliverables into product delivery plans. Coordinate scheduling, resources, onboarding, issue resolution, client communications, adoption, retention, satisfaction, promotions, and revenue growth. The role partners with sales, product deployment, marketing, and clients while managing multiple projects and accounts across geographic regions. Travel and regular interaction with clients and executives are required.

Develop and maintain large-scale software systems, including module and subsystem analysis, implementation planning, code reviews, QA specifications, stress and scalability testing, troubleshooting, and technical documentation. The role also involves collaborating with customers to define requirements and supporting payment-related technologies, including EMV, ISO 8583, secure algorithms, payment terminals, and smart card systems.

Supports settlement operations by handling customer inquiries, bank traces, chargebacks, reversals, discrepancies, adjustments, statements, billing, and accounting entries. The role also performs clerical duties, follows PCI and Interac requirements, supports month-end activities, and assists with special projects while maintaining confidentiality, accuracy, and customer service standards.