Teams at Nokia

Provides 24/7 technical support for network management system products, troubleshooting customer issues, performing corrective and preventative maintenance, and escalating complex problems. Manages outages, documents root causes, develops recovery solutions, maintains Salesforce and procedural records, and ensures SLA compliance. The role also supports knowledge management, customer communication, and collaboration with higher-level product and engineering teams.

Architect and validate novel DWDM optical communication systems, including optical line systems, transmission controls, performance models, and hardware/software platforms. Collaborate with product management, systems engineering, software, and test teams. Demonstrate advanced optical transmission technologies to customers and develop design rules accounting for signal power, OSNR, fiber effects, and nonlinearities.

Leads strategic global partner relationships for Nokia’s IP MC-E business. Coordinates sales, technical, marketing, product, services, and operations teams; develops joint business and enablement plans; supports pipeline and revenue objectives; provides partners with solution positioning and sales assets; removes execution barriers; manages governance cadences and executive engagement; and translates partner feedback into business and go-to-market recommendations.