Teams at Newfold Digital

Manage a portfolio of customers focused on online marketing and website services, drive retention and growth, communicate campaign strategy and performance, produce reports, resolve escalations, document interactions, and recommend upsell/cross-sell while mentoring teammates and acting as the customer's advocate.

Serve as a strategic HR partner to business leaders, driving talent management, organizational design, performance and engagement programs, employee relations, and HR analytics to improve organizational effectiveness and leader capability.

Perform outbound sales calls to existing customers to identify upsell opportunities, consultatively recommend website, SEO, and digital services, build strong account relationships, and meet/exceed sales targets using dialer software and manual follow-up.