Jobs at nesto

Concevoir, développer et déployer des applications et solutions d’IA agentique intégrées aux systèmes de téléphonie, Salesforce et aux processus internes. Le rôle comprend l’orchestration d’intégrations, la maintenance de systèmes critiques, l’analyse d’opportunités commerciales, la traduction des besoins en solutions techniques et la gestion autonome de projets. La personne collaborera avec des équipes interfonctionnelles pour améliorer l’efficacité opérationnelle, la conversion et l’expérience des clients et agents.

Designs, builds, and deploys agentic AI applications, telephony integrations, and internal and customer-facing systems. Maintains Salesforce and telephony architecture, orchestrates data and business-process integrations, and evaluates technical solutions for revenue growth and operational improvement. The role translates complex business requirements into technical solutions, manages projects from concept through deployment, and advocates for effective customer and agent experiences.

Le responsable des opérations de croissance pilote l’amélioration des processus, l’optimisation de l’expérience utilisateur et des projets stratégiques transversaux. Il collabore avec les responsables fonctionnels, les équipes Produit et Technologie, ainsi qu’avec des parties prenantes internes et externes. Ses responsabilités incluent l’analyse de données, la création de rapports, la priorisation de la feuille de route de croissance, le déploiement de logiciels d’entreprise, la gestion du changement et l’intégration de partenaires ou acquisitions.

Le directeur de la livraison de l’IA dirigera le déploiement de Maestro, une plateforme d’agents IA, auprès de banques canadiennes. Il supervisera les équipes de livraison, les étapes de validation, les évaluations de performance, la gouvernance du risque de modèle, le mode fantôme, la gestion du changement et la mise en production progressive. Il gérera les relations avec les dirigeants et les équipes de risque des clients, protégera la portée des projets et créera un guide de déploiement reproductible.

Le gestionnaire de l’implantation de produits dirige la livraison fonctionnelle de projets SaaS et IA auprès d’institutions financières. Il coordonne la cartographie des processus, l’étiquetage des données, la calibration, le réglage des agents, la gestion des divergences et l’alignement des équipes clientes. Il documente les meilleures pratiques, gère les risques et dépendances, anime des ateliers et influence les décisions des parties prenantes, tout en assurant des déploiements de bout en bout.

Partner with business leaders to scale operations and deliver high-impact cross-functional projects. Improve core processes, evolve user journeys, build actionable data reporting, prioritize growth roadmaps, implement and optimize enterprise software, and lead change management while coordinating stakeholders across the company.

Owns operational performance and profitability across mortgage renewals and direct-to-consumer origination. Responsibilities include optimizing marketing spend, lead funnel conversion, advisor capacity, revenue, productivity, and renewal retention. The role analyzes P&L and funnel data, builds dashboards, balances supply and demand, designs cross-functional performance levers, and translates business needs into Salesforce, Five9, workflow, automation, and AI solutions.

Own business performance and profitability across marketing, lead funnels, mortgage renewals, and lending operations. Analyze P&L, funnel, and productivity data; forecast targets; optimize marketing spend, conversion, advisor capacity, and renewal revenue. Lead cross-functional initiatives across Marketing, Sales, Technology, and Data, translating business needs into workflows, automation, dashboards, and technology enhancements using Salesforce and Five9.

Reviews mortgage applications before and after funding for compliance with underwriting standards, company policies, and regulations. Evaluates financial and legal documentation, identifies suspicious activity and fraud risks, investigates irregular files, prepares quality assurance reports, supports audits, reviews approved and AML lists, and advises underwriting teams on credit, loss mitigation, property, and flood risks.

Diriger le programme de gouvernance, risques et conformité de nesto, notamment la gouvernance des politiques, la cartographie des contrôles, les audits SOC et ISO, l’automatisation GRC, la gouvernance de l’IA, les évaluations des risques et des fournisseurs, ainsi que la continuité des affaires. Le rôle comprend également la direction d’une équipe GRC et l’influence de la direction grâce à des analyses de risques fondées sur des données probantes.

The Senior SRE Developer will improve the reliability, performance, observability, scalability, and automation of a cloud-native mortgage platform. Responsibilities include monitoring with Datadog, optimizing CI/CD pipelines using GitHub Actions, Kubernetes, and ArgoCD, managing infrastructure as code with Pulumi and Crossplane, supporting incident response and on-call operations, defining SLOs, advising on system architecture and capacity planning, and enabling development teams through knowledge sharing and operational best practices.

The Senior SRE Developer will improve reliability, performance, observability, scalability, and automation for cloud-native distributed applications. Responsibilities include monitoring and alerting, metrics and log analysis, CI/CD and infrastructure automation, Kubernetes and ArgoCD deployment improvements, capacity planning, incident management, SLO guidance, developer enablement, system design consultation, and participation in the platform on-call rotation.

Lead development of Maestro, an AI mortgage underwriting and lending engine. Design agentic AI workflows combining rules, LLMs, retrieval, and structured extraction; build model evaluation and monitoring pipelines; guide architecture and code quality; ship production AI features; mentor peers; and lead cross-functional projects from planning through delivery.

Owns major end-to-end features for an AI mortgage underwriting platform. Responsibilities include architectural decisions, technical leadership, code reviews, debugging, performance and reliability improvements, and designing AI workflows that combine deterministic rules, LLM perception, embeddings-based retrieval, and structured outputs. The role requires production LLM experience, backend development expertise, evaluation strategy design, and collaboration across multidisciplinary teams.

Develop and evolve Nesto Cloud’s internal developer platform, infrastructure automation, developer tools, observability, and cloud-native deployment processes. Build Go-based CLIs, microservices, and platform capabilities; optimize Kubernetes, Helm, Argo CD, GitHub Actions, Pulumi, TypeScript, and Crossplane workflows; improve security, scalability, reliability, and developer experience; and collaborate with backend and development teams on architecture, capacity planning, and platform support.

Build and evolve Nesto Cloud’s Internal Developer Platform through Golang CLIs, microservices, observability tooling, infrastructure automation, and developer experience improvements. Maintain CI/CD and Kubernetes-based deployment processes, strengthen cloud infrastructure security and cost efficiency, remediate vulnerabilities, and collaborate with engineering teams on architecture, capacity planning, and shared technical challenges.

Designs end-to-end technical solutions for nesto’s mortgage cloud platform. Translates business requirements into architecture specifications, diagrams, data models, and integration plans; selects cloud services, frameworks, databases, and integration patterns; manages technical risks; ensures enterprise architecture compliance; and collaborates with engineering, product, QA, and external partners. Promotes microservices, Domain-Driven Design, and Event-Driven Architecture while mentoring engineering teams and communicating complex designs to technical and non-technical stakeholders.

Design end-to-end solution blueprints for mortgage cloud products, platform enhancements, and integrations. Translate business requirements into technical specifications, diagrams, and data models; select cloud services, tools, databases, and integration patterns; manage technical risks; and ensure compliance with enterprise architecture standards. Collaborate with engineering, product, QA, vendors, and stakeholders while advocating microservices, domain-driven design, and event-driven architecture.

Responsible for reviewing manual test cases for Salesforce customizations, designing and maintaining automated test scripts (Playwright or similar) for Lightning, executing manual and API tests (Postman), maintaining test environments (Sandboxes/Scratch Orgs), contributing to CI/CD and QA tooling, and ensuring thorough test coverage of Salesforce objects and features.

Design, build, and maintain automated and manual test coverage for Salesforce customizations. Create/execute test plans, manage test environments (Sandboxes/Scratch Orgs), automate UI tests (Playwright), validate APIs (Postman), and support CI/CD and Salesforce deployment processes to ensure release quality across frequent iterations.