Teams at Modern Campus

Owns complex Tier 2 and Tier 3 customer support issues for SaaS products, using SQL, logs, sandboxes, and cloud infrastructure knowledge to troubleshoot and resolve problems. Builds customer relationships, documents cases in Zendesk, coordinates with Development, QA, Implementation, and Product teams, mentors junior support staff, contributes to knowledge-base content, and improves support processes. The role also supports implementation-to-production transitions and applies AI tools to enhance support workflows.

Supports the Legal Department by drafting, reviewing, and redlining SaaS contracts; preparing amendments and RFP responses; managing contract intake, storage, exceptions, obligations, renewals, and compliance tracking; and using CLM and AI-enabled tools to improve workflow efficiency. Collaborates with Sales, Finance, and other business units to enable rapid contracting while maintaining risk controls and contributes to legal operations process improvements.

Executes integrated B2B marketing campaigns from brief through launch, follow-up, and reporting. Coordinates email, landing pages, forms, webinars, virtual events, digital assets, segmentation, tracking, QA, and lead routing. Manages webinar logistics and speaker support, monitors campaign performance, conducts testing, and documents improvements. Collaborates with Product Marketing, Demand Generation, Events, Creative, Revenue Operations, and other teams to ensure campaigns are accurate, timely, scalable, and effective.