Teams at Miratech

Support and maintain AWS-based contact center environments, focusing on monitoring, observability, troubleshooting, root cause analysis, and system reliability. Develop proactive monitoring capabilities, CloudWatch dashboards, and Splunk-based diagnostics. Collaborate with developers, architects, platform owners, and vendors to enforce logging standards, resolve production incidents, and improve operational performance across Amazon Connect and other CCaaS platforms.

Deliver hands-on, scenario-based training for Genesys Cloud CX and WFM across multiple business units. Facilitate live and virtual sessions, create structured agendas and job aids, maintain SCORM/LMS content, validate training environments, support Train-the-Trainer programs, track participation and assessments, and escalate readiness risks. Adapt delivery based on audience engagement and feedback while coordinating with subject matter experts and program leadership.

Drive outbound prospecting to generate qualified opportunities through high-volume personalized multi-channel outreach (email, LinkedIn, phone). Research accounts, map decision-makers, qualify leads to ICP, and hand off Sales Qualified Leads to Account Executives while using outreach tools and CRMs.