Teams at Miratech

Lead reporting and analytics for a Genesys Cloud CX deployment in a public sector contact centre: design and validate dashboards, define KPI frameworks, translate requirements into scalable reporting, advise stakeholders on data strategy and governance, support integrations and exports, and provide documentation and knowledge transfer.

Serve as the reporting SME for a public-sector Genesys Cloud CX contact center modernization. Design, configure, validate dashboards and reporting outputs, define KPI frameworks (SLA, AHT, FCR, CSAT), translate requirements into scalable reporting solutions, advise on reporting architecture and governance, support data exports/integrations, document configurations, and provide knowledge transfer to client and internal teams.

Serve as the reporting SME for a public-sector Genesys Cloud CX contact center modernization. Design, configure, and validate dashboards, views, exports, and KPI frameworks (SLA, AHT, FCR, CSAT). Translate requirements into scalable reporting solutions, advise stakeholders on data strategy and governance, support integrations and cross-platform reporting, document configurations, and provide knowledge transfer to client and internal teams.