Jobs at Miratech

Drive outbound prospecting to generate qualified opportunities through high-volume personalized multi-channel outreach (email, LinkedIn, phone). Research accounts, map decision-makers, qualify leads to ICP, and hand off Sales Qualified Leads to Account Executives while using outreach tools and CRMs.

Lead client management to drive renewals, upsells, and net revenue retention for managed services. Build playbooks, coach a high-performing team, foster C-level relationships, manage risk, align customer strategies with delivery and product, and deliver measurable business outcomes.

Lead the design and architecture of Genesys Cloud CX solutions, translating business requirements into scalable architectures while guiding engineering teams throughout the development and deployment phases.

Lead and deliver large, multi-project programs: set delivery priorities, manage risks, finances, hiring and stakeholder communications, develop teams, drive customer success and outsourcing engagements across remote international teams.

Lead strategy and execution for the Managed Services business, accountable for P&L, revenue growth, profitability, service strategy, operational scaling, and end-to-end customer lifecycle to drive customer success and scalable operations.

Lead enterprise application and CX modernization by defining cloud-native, API-first, microservices and event-driven architectures; mentor engineering teams; build migration roadmaps and governance; collaborate with stakeholders; and support legacy ESB-to-modern integration efforts.

Lead the architecture and design of cloud-based contact center solutions using Genesys Cloud CX, collaborating with stakeholders and engineering teams to deliver integrated customer experience solutions.

Lead the design and architecture of Genesys Cloud contact center solutions, ensuring alignment with business needs and technical standards.