Jobs at Miratech

Support and maintain AWS-based contact center environments, focusing on monitoring, observability, troubleshooting, root cause analysis, and system reliability. Develop proactive monitoring capabilities, CloudWatch dashboards, and Splunk-based diagnostics. Collaborate with developers, architects, platform owners, and vendors to enforce logging standards, resolve production incidents, and improve operational performance across Amazon Connect and other CCaaS platforms.

Deliver hands-on, scenario-based training for Genesys Cloud CX and WFM across multiple business units. Facilitate live and virtual sessions, create structured agendas and job aids, maintain SCORM/LMS content, validate training environments, support Train-the-Trainer programs, track participation and assessments, and escalate readiness risks. Adapt delivery based on audience engagement and feedback while coordinating with subject matter experts and program leadership.

Drive outbound prospecting to generate qualified opportunities through high-volume personalized multi-channel outreach (email, LinkedIn, phone). Research accounts, map decision-makers, qualify leads to ICP, and hand off Sales Qualified Leads to Account Executives while using outreach tools and CRMs.

Lead the design and architecture of Genesys Cloud CX solutions, translating business requirements into scalable architectures while guiding engineering teams throughout the development and deployment phases.

Senior UC Engineer responsible for design, delivery, and operational support of enterprise unified communications platforms (Webex Calling, Webex Contact Center). Lead incident and vendor escalation, manage SIP trunking, voice recording, trading turrets, E911, CDR analysis, Splunk monitoring, and stakeholder coordination. Support weekends and improve documentation and knowledge sharing.

Design and lead Genesys Cloud CX contact center architectures, translate business requirements into scalable secure solutions, oversee integrations (CRM, WFM, analytics), ensure performance, compliance, and mentor engineering teams to deliver cloud-based CX platforms.

Lead the architecture and design of cloud-based contact center solutions using Genesys Cloud CX, collaborating with stakeholders and engineering teams to deliver integrated customer experience solutions.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native, distributed, and hybrid solutions. Establish engineering standards, assess technical risks, conduct architecture reviews, and guide modernization initiatives. Collaborate with customers and stakeholders, support engineering teams through complex decisions, mentor technical leaders, and contribute to product roadmaps, DevOps practices, and technology strategy.