Jobs at Miratech

Lead strategy and execution for the Managed Services business, accountable for P&L, revenue growth, profitability, service strategy, operational scaling, and end-to-end customer lifecycle to drive customer success and scalable operations.

The Senior QA Engineer ensures quality in IVR and web applications through testing, validation, and strategy execution while collaborating with various teams.

The DevOps Engineer will maintain operational stability for a large-scale IVR platform, manage deployments, investigate issues, and enhance platform reliability and observability in AWS and on-premises environments.

Lead the architecture and design of cloud-based contact center solutions using Genesys Cloud CX, collaborating with stakeholders and engineering teams to deliver integrated customer experience solutions.

Lead the design and architecture of Genesys Cloud contact center solutions, ensuring alignment with business needs and technical standards.

Develop, maintain, and troubleshoot cloud-based, stateful IVR applications. Integrate IVR with internal services, configure applications via SQL, implement operational improvements, collaborate with project teams, and support high-quality delivery for a global, remote contact center environment.

Design, develop, and deploy chat and voice bots using Dialogflow CX and Google CCAI, integrate LLM (playbook) features, use NLP/ML techniques (TTS, STT, SSML), connect bots to backend systems and databases, build custom components, troubleshoot distributed systems, and collaborate with cross-functional teams.

Lead end-to-end test strategy and execution for IVR, web, and backend systems. Plan, write, and run test cases and scripts, conduct voice/IVR and integration testing, track metrics and risks, coordinate defect triage, balance testing across releases, validate data with SQL, and identify test automation opportunities.

Drive outbound prospecting to generate qualified opportunities through high-volume personalized multi-channel outreach (email, LinkedIn, phone). Research accounts, map decision-makers, qualify leads to ICP, and hand off Sales Qualified Leads to Account Executives while using outreach tools and CRMs.

Lead client management to drive renewals, upsells, and net revenue retention for managed services. Build playbooks, coach a high-performing team, foster C-level relationships, manage risk, align customer strategies with delivery and product, and deliver measurable business outcomes.

Oversee CX domain projects, manage resources and budgets, develop documentation, maintain project plans, communicate status, ensure delivery, and foster business relationships.

Lead the design and architecture of Genesys Cloud CX solutions, translating business requirements into scalable architectures while guiding engineering teams throughout the development and deployment phases.

Develop, support, and improve cloud-based IVR applications. Troubleshoot issues, collaborate with teams, and enhance customer IVR experiences.

The Java Application Engineer will develop and maintain cloud-based IVR applications, collaborate with teams, troubleshoot issues, and implement improvements for voice contact center systems.

Develop chatbots on Google Cloud Platform, focusing on Dialogflow CX, leveraging NLP and ML techniques, and ensuring smooth integration with backend systems.

Develop and support cloud-based IVR applications, collaborating with teams to enhance customer experience and troubleshoot issues. Requires strong Java and IVR platform knowledge.