Jobs at Miratech

Develop and improve cloud-based IVR applications, ensuring integration with internal services and monitoring system performance, while collaborating with project teams and stakeholders.

Design and maintain databases for IVR and contact center systems, ensuring data integrity and performance in collaboration with cross-functional teams.

Lead strategy and execution for CX vendor partnerships to drive pipeline and revenue. Build co-sell GTM plans, embed Miratech as delivery partner, enable sellers, track partner-sourced/influenced revenue, and operationalize partner performance and governance.

The Senior Cloud Database Administrator will manage cloud-based databases for a mission-critical IVR and analytics platform, ensuring high availability, performance, security, and reliability in a production environment.

Oversee CX domain projects, manage resources and budgets, develop documentation, maintain project plans, communicate status, ensure delivery, and foster business relationships.

Lead the design and architecture of Genesys Cloud CX solutions, translating business requirements into scalable architectures while guiding engineering teams throughout the development and deployment phases.

Develop, support, and improve cloud-based IVR applications. Troubleshoot issues, collaborate with teams, and enhance customer IVR experiences.

Develop, support, and improve cloud-based IVR applications. Responsibilities include hands-on development, monitoring systems, and collaborating with project teams.

Develop and support cloud-based IVR applications, collaborating with teams to enhance customer experience and troubleshoot issues. Requires strong Java and IVR platform knowledge.

The ITSM/ITIL Architect designs operational frameworks and incident management workflows for a large-scale network consolidation, focusing on governance and automated logic for ITSM platforms like ServiceNow and Jira.

The Vice President of Marketing will lead marketing strategies, align initiatives with business goals, develop the marketing team, and drive brand awareness and revenue growth.

The DevOps Engineer will maintain operational stability for a large-scale IVR platform, manage deployments, investigate issues, and enhance platform reliability and observability in AWS and on-premises environments.

Lead the architecture and design of cloud-based contact center solutions using Genesys Cloud CX, collaborating with stakeholders and engineering teams to deliver integrated customer experience solutions.

Lead the design and architecture of Genesys Cloud contact center solutions, ensuring alignment with business needs and technical standards.

Develop, support, and improve cloud-based IVR applications, ensuring high-quality delivery and effective communication with stakeholders while integrating solutions and monitoring systems.

Develop and deploy chatbots using Google Cloud technologies, focusing on Dialogflow CX. Collaborate with stakeholders and resolve technical issues to enhance chatbot functionality.

Design and own end-to-end IVR and voice conversational experiences (speech and DTMF). Translate requirements into call flows, specs, and user stories; support grammar design, usability testing, tuning, and collaboration with product, engineers, and speech scientists to optimize recognition and user experience.

The role involves designing and implementing Genesys Cloud WFM configurations, integrating systems, automating WFM processes, and troubleshooting issues.