Jobs at Miratech

Lead the design and architecture of Genesys Cloud CX solutions, translating business requirements into scalable architectures while guiding engineering teams throughout the development and deployment phases.

Develop, support, and improve cloud-based IVR applications. Troubleshoot issues, collaborate with teams, and enhance customer IVR experiences.

Develop, support, and improve cloud-based IVR applications. Responsibilities include hands-on development, monitoring systems, and collaborating with project teams.

The Java Application Engineer will develop and maintain cloud-based IVR applications, collaborate with teams, troubleshoot issues, and implement improvements for voice contact center systems.

Develop chatbots on Google Cloud Platform, focusing on Dialogflow CX, leveraging NLP and ML techniques, and ensuring smooth integration with backend systems.

Develop and support cloud-based IVR applications, collaborating with teams to enhance customer experience and troubleshoot issues. Requires strong Java and IVR platform knowledge.

The ITSM/ITIL Architect designs operational frameworks and incident management workflows for a large-scale network consolidation, focusing on governance and automated logic for ITSM platforms like ServiceNow and Jira.

The Vice President of Marketing will lead marketing strategies, align initiatives with business goals, develop the marketing team, and drive brand awareness and revenue growth.

The Senior QA Engineer ensures quality in IVR and web applications through testing, validation, and strategy execution while collaborating with various teams.

The DevOps Engineer will maintain operational stability for a large-scale IVR platform, manage deployments, investigate issues, and enhance platform reliability and observability in AWS and on-premises environments.

Lead the architecture and design of cloud-based contact center solutions using Genesys Cloud CX, collaborating with stakeholders and engineering teams to deliver integrated customer experience solutions.

Lead the design and architecture of Genesys Cloud contact center solutions, ensuring alignment with business needs and technical standards.

The Senior Data Engineer designs and maintains databases for IVR platforms, ensuring data integrity, performance, and scalability. They collaborate with multiple teams to support database solutions and troubleshoot production issues.

Develop and deploy chatbots using Google Cloud technologies, focusing on Dialogflow CX. Collaborate with stakeholders and resolve technical issues to enhance chatbot functionality.

Oversee CX domain projects, manage resources and budgets, develop documentation, maintain project plans, communicate status, ensure delivery, and foster business relationships.