Jobs at Miratech

Lead reporting and analytics for a Genesys Cloud CX deployment in a public sector contact centre: design and validate dashboards, define KPI frameworks, translate requirements into scalable reporting, advise stakeholders on data strategy and governance, support integrations and exports, and provide documentation and knowledge transfer.

Serve as the reporting SME for a public-sector Genesys Cloud CX contact center modernization. Design, configure, validate dashboards and reporting outputs, define KPI frameworks (SLA, AHT, FCR, CSAT), translate requirements into scalable reporting solutions, advise on reporting architecture and governance, support data exports/integrations, document configurations, and provide knowledge transfer to client and internal teams.

Serve as the reporting SME for a public-sector Genesys Cloud CX contact center modernization. Design, configure, and validate dashboards, views, exports, and KPI frameworks (SLA, AHT, FCR, CSAT). Translate requirements into scalable reporting solutions, advise stakeholders on data strategy and governance, support integrations and cross-platform reporting, document configurations, and provide knowledge transfer to client and internal teams.

Lead the design and architecture of Genesys Cloud CX solutions, translating business requirements into scalable architectures while guiding engineering teams throughout the development and deployment phases.

Senior UC Engineer responsible for design, delivery, and operational support of enterprise unified communications platforms (Webex Calling, Webex Contact Center). Lead incident and vendor escalation, manage SIP trunking, voice recording, trading turrets, E911, CDR analysis, Splunk monitoring, and stakeholder coordination. Support weekends and improve documentation and knowledge sharing.

Lead strategy and execution for the Managed Services business, accountable for P&L, revenue growth, profitability, service strategy, operational scaling, and end-to-end customer lifecycle to drive customer success and scalable operations.

Design and lead Genesys Cloud CX contact center architectures, translate business requirements into scalable secure solutions, oversee integrations (CRM, WFM, analytics), ensure performance, compliance, and mentor engineering teams to deliver cloud-based CX platforms.

Lead the architecture and design of cloud-based contact center solutions using Genesys Cloud CX, collaborating with stakeholders and engineering teams to deliver integrated customer experience solutions.

Drive outbound prospecting to generate qualified opportunities through high-volume personalized multi-channel outreach (email, LinkedIn, phone). Research accounts, map decision-makers, qualify leads to ICP, and hand off Sales Qualified Leads to Account Executives while using outreach tools and CRMs.

Lead client management to drive renewals, upsells, and net revenue retention for managed services. Build playbooks, coach a high-performing team, foster C-level relationships, manage risk, align customer strategies with delivery and product, and deliver measurable business outcomes.