Teams at Michaels Stores

Plan, direct, and coordinate manufacturing activities to meet production, quality, cost, and safety goals. Manage staffing, budgets, inventory and equipment maintenance. Lead, train, and evaluate supervisors and team members, drive continuous improvement (Lean/Six Sigma), produce reports and presentations, and enforce safety and quality control systems.

Leads store sales performance, customer experience, front-end operations, and service execution. Supports the Store Manager with SOP compliance, team accountability, MOD coverage, POS and self-checkout operations, loyalty enrollment, fulfillment, events, framing, asset protection, and specialty shop activities. Trains and coaches team members while driving sales, service, operational, and shrink-reduction results in a fast-paced retail environment.