Teams at Metergy Solutions

Handle inbound and outbound customer calls and emails to resolve billing inquiries, schedule payments, manage delinquencies, track interactions, escalate per policy, and support reporting and special projects.

Handle inbound and outbound customer calls in a fast-paced contact centre, resolve billing inquiries and complaints, schedule payment arrangements, record transactions, manage delinquent accounts, escalate per collections policy, process electronic customer requests, and prepare reports on outstanding balances.

Lead the Business Intelligence Team at Metergy Solutions, overseeing reporting, KPI management, data integrity, and strategic insights to drive performance and operational efficiency.