Jobs at Metergy Solutions

Handle inbound and outbound customer calls and emails to resolve billing inquiries, schedule payments, manage delinquencies, track interactions, escalate per policy, and support reporting and special projects.

Handle inbound and outbound customer calls in a fast-paced contact centre, resolve billing inquiries and complaints, schedule payment arrangements, record transactions, manage delinquent accounts, escalate per collections policy, process electronic customer requests, and prepare reports on outstanding balances.

Lead the Business Intelligence Team at Metergy Solutions, overseeing reporting, KPI management, data integrity, and strategic insights to drive performance and operational efficiency.

Support operations Project Managers by coordinating and executing field ticket requests: review tickets, prepare work instructions, schedule contractors/technicians, manage access, procure materials, update documentation, and help optimize field scheduling and customer communications.

Prepare and validate meter data for billing by executing VEE processes, reviewing exception reports, configuring new meters, investigating anomalies and customer inquiries, and supporting meter data collection and administration across AMR/meter technologies.

Plan, execute and finalize submetering projects. Responsibilities include resource management, project planning, design, material procurement, and quality control.

Design and standardize submetering solutions, evaluate metering and communication technologies, produce AutoCAD schematics and engineering reports, analyze multi-commodity energy data, provide technical support and training, troubleshoot AMR/communication systems, and drive continuous improvement for field operations.