Mastercard Offices

Supports the strategic management and use of Mastercard customer data and franchise assets. Develops reporting, insights, presentations, and recommendations; monitors data quality and asset utilization; supports go-to-market initiatives, technology adoption, requirements documentation, testing, and process improvements. Collaborates with regional, technology, franchise, and cross-functional teams to improve operational effectiveness, customer experience, and business outcomes.

Leads Mastercard Business Identity product management, translating market and customer needs into merchant trust, verification, and risk assessment services. Owns product discovery, feature prioritization, requirements, cross-functional development, commercialization, launches, performance tracking, and continuous improvement. Partners with customers, data science, legal, product development, and operational teams to improve merchant onboarding, reduce fraud, support compliance, and build digital trust infrastructure.

Conduct people analytics across the employee lifecycle, identifying trends and translating findings into actionable insights and executive-level narratives. Partner with HR, Finance, Strategy, and governance teams to support strategic decisions, data integrity, privacy compliance, and the people analytics roadmap. Manage stakeholder relationships, ad hoc requests, multiple projects, and continuous improvements to analytical products across a global organization.