Teams at Maple (getmaple.ca)

Own product development for Maple’s patient access experience, from discovery through launch and iteration. Research patient needs, analyze data, prioritize opportunities, and partner with engineering, design, clinical, marketing, support, data, and AI teams. Use AI and prototyping to validate ideas, improve care navigation, and ship intuitive digital experiences. Translate healthcare, technical, business, and regulatory constraints into product decisions while measuring outcomes and aligning stakeholders.

Manage high-volume lab and referral documentation, including reviewing, processing, uploading, routing, and tracking records. Resolve incomplete information, maintain accurate patient data, escalate urgent results, support public health reporting, and coordinate with labs, clinics, patients, providers, and internal teams. The role requires strong accuracy, organization, communication, problem-solving, privacy awareness, and independent task management in a fast-paced virtual healthcare environment.

Manage high-volume lab and referral documentation workflows, including reviewing, uploading, routing, tracking, and resolving incomplete records. Coordinate with laboratories, clinics, clinicians, patients, and internal teams; escalate critical results; maintain accurate patient information; support public health reporting and compliance documentation; and meet privacy, quality, productivity, and turnaround standards.