Jobs at Maple (getmaple.ca)

Supports B2B channel partners in English and French by managing inquiries, onboarding new clients, preparing recurring reports, troubleshooting operational issues, maintaining partner information in internal systems, and assisting with webinars and communications. The role also identifies workflow improvements and uses automation and AI-enabled processes to improve efficiency and consistency.

Provide corporate IT help desk support across hybrid employees, manage onboarding and offboarding, configure Mac and Windows devices, administer application access, maintain hardware inventory and logistics, support office A/V systems, conduct access audits and security reviews, document IT processes, deliver training, and improve recurring support workflows.

Own and ship production AI-powered healthcare experiences from discovery through monitoring and iteration. Build LLM, agent, retrieval, tool-calling, and workflow-orchestration systems; establish evaluation, safety, reliability, observability, latency, and cost practices; mentor engineers; and influence technical direction across teams while partnering with Product, Platform, Security, Privacy, Legal, and clinical stakeholders.

Manages and optimizes paid acquisition campaigns across Google Ads and Meta Ads, including bidding, targeting, budgets, experimentation, and performance measurement. Uses GA4, reporting platforms, and AI to improve conversion rates, customer acquisition cost, revenue, and media efficiency. Supports organic growth through SEO, AEO, and GEO, establishes reporting routines, and partners with leadership and cross-functional teams to scale successful acquisition strategies.

Own the day-to-day success of a portfolio of bilingual channel partners. Responsibilities include launching programs, leading French and English meetings, coordinating renewals, managing eligibility and billing workflows, maintaining Salesforce records, tracking partner performance, resolving issues cross-functionally, and improving operational playbooks. The role requires strong organization, communication, relationship management, data proficiency, and proactive problem-solving in a B2B service environment.

Own a portfolio of complex client relationships across channel or direct partnerships. Lead onboarding, program launches, business reviews, renewals, retention, upselling, and cross-selling. Serve as a bilingual French-English strategic advisor, translate performance data into recommendations, manage stakeholder relationships, and collaborate with Sales, Marketing, Product, Support, and leadership to grow accounts and improve client success processes.

Own strategic relationships with Maple’s highest-value channel partners, including insurance providers, benefits brokers, and resellers. Develop multi-year account plans, lead executive and quarterly business reviews, manage renewals, identify expansion opportunities, forecast revenue, and coordinate cross-functional teams. The role focuses on retention, net revenue growth, risk mitigation, executive stakeholder engagement, and strengthening account-management processes across the Client Success organization.

Owns Maple’s product partnership lifecycle, including sourcing and evaluating partners, negotiating contracts, coordinating product and operational integrations, managing commercial performance, and maintaining long-term executive relationships. The role also builds the partnership pipeline, prepares strategic assessments, supports diligence, and leads cross-functional launches across Product, Clinical, Customer Support Operations, and Commercial teams.

Own product development for Maple’s patient access experience, from discovery through launch and iteration. Research patient needs, analyze data, prioritize opportunities, and partner with engineering, design, clinical, marketing, support, data, and AI teams. Use AI and prototyping to validate ideas, improve care navigation, and ship intuitive digital experiences. Translate healthcare, technical, business, and regulatory constraints into product decisions while measuring outcomes and aligning stakeholders.

Lead and build a platform engineering team that delivers developer experience: CI/CD, deployment automation, observability, test infrastructure, and AI-assisted tooling. Own roadmap, metrics (DORA/DevEx), hiring and coaching, partner cross-functionally to drive continuous deployment, quality, and incident management, and ship high-leverage platform capabilities for product engineering squads.