Teams at Lone Wolf Technologies

Provide technical support and troubleshooting for Lone Wolfs Back Office product via email (primary), with phone and chat secondary. Log and manage tickets, triage and escalate issues, submit Jira bug reports, and advise brokers using accounting knowledge when needed to resolve software problems and improve customer experience.

Leads a small full-stack engineering team maintaining and enhancing a secure, scalable e-signature SaaS platform. Responsibilities include technical direction, mentoring, .NET and Angular development, Azure operations, reliability and performance improvements, security and auditability, deployments, incident response, code reviews, testing, documentation, and collaboration with Product, IT, stakeholders, and customers.

Lead sales operations to optimize productivity: forecasting, quota setting, reporting, CRM and process improvements, training, incentive compensation support, and cross-functional coordination to enable the sales organization.