Teams at L'Occitane En Provence

Manages B2B and sell-in customer inquiries, orders, delivery documents, invoicing, complaints, returns, and chargebacks for US and Canada customers. Coordinates with sales, supply chain, warehouse, and customer service teams to ensure accurate and timely fulfillment. Maintains customer data, monitors KPIs, resolves escalations, and improves order management processes using tools such as SAP, EDI, and customer portals.

Support monthly, quarterly, and year-end close processes under IFRS; prepare journal entries and reconciliations; manage intercompany transactions and settlements; assist sales, property, and transfer tax reporting and audits; support AP/AR and respond to internal/external audit requests to ensure accurate Group reporting and compliance.

Lead US bi‑weekly payroll operations including full‑cycle processing, new hire onboarding, HRIS and ADP data entry, terminations, payroll audits, tax compliance across 25+ states, reporting, vendor interactions, and providing daily payroll support to stores and corporate employees.