Teams at Localcoin

Lead the integrations and platform product roadmap, partner with Engineering to define requirements and tradeoffs, evaluate and drive new product initiatives from concept to launch, define success metrics, and align cross-functional stakeholders to ensure adoption and long-term impact.

Lead and develop the Customer Success team across Canada and the Philippines. Improve support channels, manage Zendesk administration, drive workforce management, QA, performance coaching, and cross-functional projects. Use data analysis and AI tools to optimize processes, enhance self-service, and meet departmental KPIs while fostering a customer-first culture.

The Senior DevOps Engineer will manage AWS cloud architecture, lead CI/CD initiatives, ensure security compliance, and mentor team members. Responsibilities include designing resilient systems, optimizing infrastructure, and enhancing observability and governance across production environments.