Jobs at Lindt & Sprüngli

Manages customer deductions end to end, including resolution, coding, tracking, payment application, compliance, and deadline management. Produces weekly analyses and action plans, maintains customer and cross-functional relationships, supports Sales and Finance teams, escalates issues, and recommends process improvements. Participates in continuous improvement projects while handling transactional, analytical, and strategic responsibilities.

Lead delivery and support of SAP PP and QM across North America: manage projects, enhancements, upgrades, testing, integrations (MES, EWM), end-user support, vendor management, and roadmap/strategy while ensuring processes, configurations, and documentation meet business and technical requirements.

Lead design and implementation of SAP BTP-based solutions, integrations, and extensions for S/4HANA and non-SAP systems. Build cloud-native apps with CAP, Fiori/UI5, and Cloud Foundry, design APIs and event-driven integrations, enforce security and governance, collaborate with stakeholders and vendors, and drive DevOps/CI-CD, testing, and automation practices.

Lead replenishment strategy for key retail accounts to improve availability, inventory flow, and service. Align forecasts and supply with customers and internal teams, analyze POS and inventory data, monitor KPIs, run reviews, and drive continuous improvement using ERP, reporting tools, and replenishment platforms.

Lead Lindt Canada's omnichannel CRM and loyalty strategy across retail and eCommerce. Build segmentation, lifecycle programs, email campaigns, reporting and dashboards. Optimize customer journeys, testing, coupon management and loyalty initiatives while collaborating with cross-functional teams and external agencies to drive acquisition, engagement, retention and revenue.

Manages sales growth and customer relationships across the Kitchener-Waterloo territory for Lindt, Ghirardelli, and Russell Stover products. Responsibilities include executing sales and marketing plans, negotiating retail programs, analyzing store-level and category data, managing pricing and merchandising, resolving customer issues, maintaining account information, and coordinating with merchandisers to achieve sales objectives.

Lead liaison for assigned national accounts, developing and executing banner-specific strategies to meet sales and profitability goals. Manage trade spend, forecasts, merchandising execution, and cross-functional collaboration (supply chain, finance, field sales). Analyze sales and market data (SAP, Nielsen, POS) and present performance reviews to customers and senior leadership to drive growth.

Represent Lindt & Sprungli to retail accounts in Quebec City, driving sales and executing marketing plans. Build customer relationships, manage merchandising, pricing, POS data analysis, claims, and account negotiations to grow sales and ensure plan-o-gram and promotional compliance.