Jobs at Lighthouse

The Senior Support Operations Manager will support Lighthouse’s customer operations function for its hospitality AI platform. The posted description provides limited role-specific details, but indicates responsibility for customer operations within a rapidly scaling, customer-centric technology company. The role is full-time, hybrid, and based in Denver or Dallas.

Own a portfolio of high-value SaaS accounts, building executive relationships and driving renewals, retention, expansion, and measurable ROI. Lead strategic account planning, business reviews, AI and product adoption roadmaps, customer education, and escalation management. Use Lighthouse, AI tools, CRM, business intelligence, and support platforms daily to monitor account health, diagnose issues, demonstrate value, and identify commercial opportunities. Partner cross-functionally with Product, Support, Implementation, Sales, Customer Care, and Engineering.

Own a portfolio of approximately 80 mid-market SaaS accounts, serving as the primary contact for renewals, retention, expansion, adoption, and customer outcomes. Build account and AI adoption plans, conduct business reviews, monitor health and usage signals, lead training, troubleshoot product and data issues, and coordinate cross-functional escalations. Use Salesforce, Gainsight, Looker, Lighthouse products, and AI tools to forecast account health, identify growth opportunities, and manage customer relationships at scale.

Own end-to-end digital campaign execution for hotel-chain and group audiences globally. Manage campaign calendars, landing pages, email workflows, CMS updates, paid and organic channel coordination, audience segmentation, and cross-functional messaging. Analyze MQLs, SQLs, pipeline, conversion rates, and closed-won revenue to optimize performance. Use HubSpot, CMS platforms, and AI tools such as Claude and Clay to launch, personalize, and streamline campaigns.

Lead and coach a LATAM Account Executive team, improving pipeline health, MEDDPICC execution, forecast accuracy, AI adoption, quota attainment, and rep development. The role owns weekly planning and forecasting cadences, conducts data-driven deal and performance reviews, establishes outbound standards, identifies skill and behavioral gaps, and partners with Sales Leadership, Enablement, RevOps, and AI Operations to improve sales execution and agent infrastructure.

Lead APAC sales enablement end-to-end: design onboarding, AI-powered roleplay and coaching, deploy conversation-intelligence coaching loops, localize launches, and track ramp and performance metrics to accelerate sales productivity.

Design and build trusted commercial and financial data models, own end-to-end delivery from requirements to documentation, collaborate with commercial and finance stakeholders, apply strong SQL/dbt skills and basic Python, and use AI responsibly to accelerate analytics and foundational systems for advanced analytics.

As an Account Executive, you will manage the full sales cycle for independent hotels, focusing on pipeline building and closing deals using AI-assisted tools.

Lead revenue strategy for a portfolio of 8-15 hotels: analyze and implement rate, yield, channel, and e-commerce strategies; manage OTA relationships; present findings to owners and stakeholders; review daily reports; develop tools and reports to increase RevPAR and overall room revenue.

Lead frontend platform initiatives to accelerate Ember-to-React migration, strengthen the design system, build AI-assisted tooling, improve frontend harness and pipelines, and drive adoption through documentation, education, and partnership with product teams.

Lead end-to-end implementation and program governance for Lighthouse's largest global hotel clients. Manage portfolios of enterprise accounts, coordinate cross-functional teams, capture requirements with Product and Engineering, maintain project documentation and timelines, run status calls, mitigate risks, and drive customer satisfaction, retention, and growth while engaging stakeholders up to the C-suite.

Lead Lighthouse's go-to-market strategy for platform and AI-era sales. Build platform narratives, MEDDPICC adaptations, playbooks, enablement curricula, persona playbooks, competitive intelligence, and expansion/consumption motions to drive multi-product adoption and train reps across sales functions.

The Business Development Manager will source clients, organize territory plans, negotiate contracts, and achieve sales targets while collaborating with the team in the hospitality sector.

The Business Development Manager will source clients, organize territory plans, respond to inquiries, prepare quotes, and achieve sales targets while maintaining CRM records.