Teams at LifeLabs

Leads enterprise business continuity and operational resilience programs, including business impact analyses, continuity planning, cyber incident recovery, tabletop exercises, recovery testing, incident preparedness, and remediation tracking. Partners with technology, cybersecurity, operations, and corporate stakeholders to identify resilience gaps, align recovery capabilities, maintain plans and playbooks, support emergency management readiness, and improve organizational response to operational and technology disruptions.

Provides inbound customer support for Ontario LifeLabs customers and clients. Screens calls, resolves or escalates inquiries, communicates test results to healthcare providers, processes additional testing requests, coordinates physician consultations, maintains confidentiality, and follows safety and security procedures. The role requires accurate information handling, strong communication, computer proficiency, problem-solving, teamwork, and flexibility to work shifts including weekends.

The Senior Security Operations Centre Analyst monitors and investigates cybersecurity threats, leads high-severity incident response and forensic analysis, develops and tunes SIEM/EDR detection rules, and improves SOC tools, playbooks, and processes. The role collaborates with IT and engineering teams, supports containment and recovery, conducts post-incident reviews and exercises, researches advanced threats, and mentors junior analysts. Off-hours incident response support may be required.