Teams at Leap Tools

Own specific product segments, define requirements, write product specs, coordinate development, collaborate with customers and cross-functional teams, use data and A/B testing to drive decisions, and maintain high quality and user-focused design.

Lead product development by working with users, customers, and engineering to define requirements, write product specifications, coordinate project delivery, build technical understanding, and use data (including A/B testing) to drive decisions and improvements.

Manage the post-onboarding lifecycle for an SMB book, driving customer health, retention, and expansion. Act as a trusted advisor, engage customers routinely to identify priorities and expansion opportunities, document requests/issues, maintain records in Customer Success software, and collaborate with product, sales, and leadership to improve the customer experience.