Jobs at Leap Tools

Own bespoke client projects end to end, from scoping and API design through UI, backend development, release, and production support. Build polished interactive tools, generative AI products, and client-embedded experiences using modern full-stack technologies. Collaborate closely with designers, improve reusable products, establish safe AI-assisted development practices, and contribute through code review, mentoring, documentation, hiring, and technical leadership.

Build and maintain production systems, engineering tools, CI/CD and release automation, testing infrastructure, and foundational engineering platforms. Investigate scalability bottlenecks and production incidents, automate system administration and integrations, and collaborate with QA and development teams. Provide mentorship, share knowledge, capture requirements, and improve engineering processes across the company.

Manage the post-onboarding lifecycle for SMB SaaS customers, owning customer health, retention, expansion, and advocacy. Build trusted relationships, identify growth opportunities, maintain accurate customer records in Salesforce, communicate customer needs internally, and collaborate across teams to improve customer experience. The role requires B2B account management experience, technical aptitude, executive communication, strong organization, and proficiency with Google Workspace and Salesforce.

Own the advancement of products for independent retailers by identifying user needs, developing product strategy, writing specifications, coordinating development, and partnering with engineering and customers. The role requires technical product understanding, customer engagement, data-driven decision-making, A/B testing, and close attention to quality and detail. This is a remote-first position with a multi-stage hiring process and customer-facing interaction with C-suite executives.

Own the definition and launch of a greenfield iOS and Android consumer app. Develop product strategy, write specifications, coordinate engineering delivery, define success metrics, and use data, A/B testing, and user feedback to guide decisions. The role combines strong UI/UX judgment with computer vision and AI capabilities to create a polished consumer experience.

Manage the post-onboarding lifecycle for SMB customers, focusing on customer health, retention, expansion, and product adoption. Build trusted customer relationships, identify growth opportunities, advocate for customer needs internally, maintain accurate success records, and collaborate cross-functionally to improve customer experiences. The role requires managing a book of business, engaging technical and executive stakeholders, and prioritizing multiple competing demands in a remote-first SaaS environment.

Support 100–150 customers by helping them build websites through the CMS, providing product training, tailored recommendations, troubleshooting, and strategic consultations. Gather customer insights to influence the product roadmap, improve web-team processes, support new business through demos, and maintain client relationships via email and phone. Represent the company at select industry events and collaborate cross-functionally with development, marketing, and customer success teams.

Lead the architecture and evolution of scalable ETL and data-processing systems for customer product catalogs. Design reliable distributed systems, improve throughput and latency, strengthen fault tolerance and observability, and guide technical direction across teams. Mentor senior engineers, conduct architecture reviews, lead cross-functional initiatives, influence hiring and onboarding, and help shape the engineering organization’s long-term technical vision.

Lead the architecture and development of a greenfield iOS and Android consumer application from concept through launch and scale. Make foundational decisions across React Native, Expo, and native platforms; build polished, performant mobile experiences; establish engineering standards and release processes; integrate backend, computer vision, and AI capabilities; and mentor engineers while partnering with Product and Design.

Design UI and UX flows, improve design systems, maintain design integrity through product launches, and use data, user research, and A/B testing to refine experiences. Collaborate with engineering, product, marketing, sales, and customer success teams to create accessible, high-quality product designs and continuously iterate based on stakeholder and user feedback.

Manage customer visualizer integrations throughout their lifecycle, coordinating with Professional Services and internal teams to deliver technical solutions on time. Design maintainable visualization implementations, provide technical guidance to Customer Success, Sales, and Product teams, and help maintain processes, templates, and documentation. The role requires strong organization, communication, familiarity with web technologies and scripting, and proficiency with Google Workspace.

Manage visualizer integrations across the customer lifecycle, coordinating with Professional Services and internal teams to deliver scalable technical solutions on time. Define deliverables, roles, processes, documentation, and best practices while balancing complexity and technical debt. Provide technical expertise to Customer Success, Sales, and Product teams, mentor project-management colleagues, and support exceptional customer experiences.

Lead a mid-market account management team and grow a customer portfolio by improving retention, revenue expansion, and customer satisfaction. Coach Customer Success Managers, support escalations, develop customer strategies, document technical solutions, analyze performance data, and represent customer needs internally. The role partners with Product, Sales, and Leadership to improve customer experiences and drive growth.

Leads a team of Customer Success Managers serving mid-market customers. Responsibilities include customer retention, revenue growth, account strategy, escalations, technical support, customer advocacy, process improvement, coaching, and performance management. The role partners with Product, Sales, and Leadership to improve customer experiences and documents technical solutions. Candidates need 5+ years of customer success or account management experience, preferably in SaaS, along with leadership, analytical, communication, and Salesforce skills.

Build and qualify sales pipelines by prospecting through email, LinkedIn, and phone. Identify target accounts, create targeted campaigns with marketing and revenue operations, maintain detailed CRM records, and deliver qualified opportunities to Account Executives. The role requires strong communication, organization, curiosity, analytical ability, and confidence with cold calling in a remote-first B2B SaaS environment.

Manage the customer lifecycle for mid-market strategic accounts, driving customer health, retention, expansion, and platform adoption. Build trusted relationships with customers and C-suite stakeholders, identify growth opportunities, maintain accurate Salesforce records, advocate for customer needs internally, and mentor Customer Success colleagues. The role requires strong communication, technical learning ability, deadline management, and experience managing enterprise customers and a book of business.

Lead the marketing function and drive 10x revenue growth through product-led go-to-market strategy, marketing investment, customer insights, market positioning, and creative growth initiatives. Build and mentor a high-performing team, influence senior stakeholders, improve messaging and engagement, and maximize marketing ROI in a global B2B technology company.

Build scalable, high-performance consumer applications using computer vision and 3D experiences. Lead projects from concept through launch, own front-end systems, participate in architecture and design discussions, mentor engineers, improve development practices, support partners, and contribute to hiring and engineering culture.

Build scalable, high-performance front-end solutions for 3D interior-decor experiences using computer vision. Collaborate with product, design, stakeholders, and engineering teams to deliver customer-focused features. Own systems through development, deployment, operation, and continuous improvement while supporting partners and maintaining high quality. The role offers mentorship and growth in a remote-first environment.

Lead the architecture, development, and delivery of scalable backend systems, APIs, data pipelines, and services supporting global 3D and computer vision applications. Drive technical direction, system performance, resiliency, observability, and maintainability. Mentor senior engineers, conduct architecture reviews, lead cross-functional initiatives, influence hiring and team growth, and shape engineering culture and long-term technical vision.