Teams at Koniag Professional Services, LLC

Provides Tier I technical support for HUD users by answering inquiries, troubleshooting hardware and software issues, documenting tickets, searching knowledge bases, escalating security or complex issues, and following up with customers. Duties may also include monitoring servers, networks, mainframes, and cloud services; performing backups; and coordinating multi-team troubleshooting and root-cause analysis.

Leads strategic communications and user adoption for internally facing government applications. Develops communication plans, executive briefings, presentations, newsletters, FAQs, training materials, and release communications. Translates technical capabilities for government leadership and end users, coordinates stakeholder engagement, partners with Agile development teams, applies change management strategies, and monitors adoption metrics. Requires strong communication, presentation, stakeholder management, and technical translation skills, plus a Secret clearance.

Develop, configure, integrate, test, document, and support DocuSign eSignature and CLM capabilities, including templates, workflows, APIs, webhooks, identity integration, reporting, and agreement lifecycle processes. Translate stakeholder and security requirements into maintainable platform solutions, troubleshoot complex configuration and integration issues, support releases and production transitions, and collaborate with engineering, cybersecurity, QA, operations, and government stakeholders. Maintain technical documentation, testing evidence, standards, and operational runbooks.