Jobs at Knix

Provide inclusive, personalized customer experiences in a retail store by understanding customer needs, recommending products, supporting fitting-room confidence, meeting sales KPIs, maintaining visual standards, and contributing to store operations. The role requires flexibility, teamwork, initiative, product knowledge, and comfort handling customer interactions, objections, and a fast-paced sales environment.

Provides first-line technical support for HQ employees and 23 retail locations, troubleshooting hardware, software, networks, connectivity, and AV systems. Manages user accounts, IT inventories, documentation, security policies, hardware deployments, network upgrades, and software evaluations. The role also supports IT projects, testing, system deployments, disaster recovery, employee training, and ongoing monitoring for vulnerabilities and security improvements.

Leads store shifts, coaches team members, drives sales and retail KPIs, delivers exceptional customer experiences, maintains visual standards, oversees inventory and shipments, and ensures compliance with POS, loss prevention, health, and safety procedures. Works as leader-on-duty, opening and closing the store while fostering an inclusive, high-energy environment.

Own Kt.'s brand and marketing strategy across positioning, campaigns, product launches, content, partnerships, social, influencer programs, and cultural moments. Translate consumer insights about tweens and parents into compelling brand stories, coordinate cross-functional teams, manage the marketing calendar, and connect brand-building efforts to measurable commercial results across the DTC customer journey.

Provide inclusive, personalized customer experiences in a retail apparel store. Assist customers with product selection and fit, meet sales goals and KPIs, maintain product knowledge, support visual standards and store organization, and handle customer concerns. The role requires flexibility, initiative, teamwork, mobility, lifting packages up to 25 pounds, and availability for evening, weekend, and holiday shifts.

Lead end-to-end UX/UI for Knix brands across web and mobile, owning redesigns and optimizations (homepage, PDP, PLP, cart, checkout). Create and maintain a living design system, produce high-fidelity visual and interaction specs, partner with product and engineering, drive conversion-focused improvements, and lead qualitative and quantitative research to inform product direction.

Create inclusive, personalized in-store customer experiences; recommend products and fittings; meet sales goals and KPIs; maintain product knowledge, visual standards, store organization, and customer-ready operations; handle customer objections and escalate issues when needed. The role requires teamwork, initiative, flexibility, physical mobility, package handling, and availability for evening, weekend, and holiday shifts.

Coordinate end-to-end e-commerce photo shoots and support larger campaign productions. Manage shoot logistics, samples, call sheets, talent schedules, vendors, equipment, catering, on-set activities, digital assets, project statuses, expenses, and invoices. Partner with creative, merchandising, inventory, agencies, studios, and crews to keep productions on schedule and within budget while maintaining inclusive, high-quality environments.

Leads creative operations across three brands by managing brief intake, prioritization, workflows, workback schedules, timelines, budgets, resource planning, and go-to-market execution. Oversees capacity and traffic management, improves operational systems and processes, coordinates cross-functional stakeholders, ensures campaign readiness, and resolves risks and dependencies. Supervises and develops Creative Operations team members while maintaining delivery quality and launch timelines.