Teams at Klue

Own the full B2B customer relationship from onboarding through renewal and expansion. Drive platform adoption, activate AI agents and integrations, demonstrate measurable ROI, identify risks, and close upsell and cross-sell opportunities. Build multi-threaded relationships with champions, executives, and economic buyers while leading cross-functional account teams without direct authority. Translate product capabilities into customer outcomes and guide change management across complex organizations.

Lead end-to-end win/loss/churn research programs: onboard customers, conduct high-signal interviews, analyze findings, and deliver actionable reports. Train and tune AI interviewers, improve workflows, partner with customers and CSMs to drive renewal and expansion, and scale research through AI while preserving human-led high-trust conversations.

Lead design and delivery of LLM-powered agent and retrieval systems: build backend retrieval pipelines, orchestration and evaluation frameworks, optimize ranking and latency, integrate vector DBs and cloud infrastructure, collaborate with product and data teams, and drive production readiness for search and agentic workflows.