Teams at Jonas Software

Manage strategic post-sale client relationships across the customer lifecycle, driving product adoption, value realization, renewals, retention, and expansion. Develop client success plans, monitor health and usage indicators, lead value discussions and account reviews, and proactively address risks. Collaborate with Sales, Product, Support, Marketing, and Professional Services to resolve issues and improve customer outcomes. The role also requires staying current on product capabilities and industry trends.

Provides end-to-end customer support, troubleshooting, product training, and adoption guidance for billing and account management software. Monitors engagement to identify risks and expansion opportunities, documents customer insights, advocates for customer needs, and collaborates with product and sales teams. Requires at least two years of customer-facing experience, strong technical problem-solving abilities, clear communication, and ownership of customer outcomes.

Manage mergers and acquisitions transactions, including acquisitions, divestitures, valuations, due diligence, investment memorandums, transaction documentation, and post-close integration. Engage with target executives, shareholders, and advisors; evaluate vertical-market software businesses; build financial models; coordinate cross-functional diligence; track post-closing performance; and support the development of junior team members.