Teams at Jonas Software

Leads payment solution implementations from kickoff through go-live for club clients. Responsibilities include requirements gathering, merchant onboarding, processor setup, payment gateway configuration, hardware deployment, testing, training, risk management, stakeholder coordination, issue resolution, documentation, and continuous improvement. The role serves as the primary client contact and coordinates internal teams, partners, vendors, and technical resources to deliver successful implementations.

Provides Tier 2 technical support for complex software, database, networking, server, permissions, integration, and installation issues. Performs advanced SQL troubleshooting, log analysis, root-cause investigations, data corrections, documentation, testing, and release validation. Partners with Tier 1 Support, Product, Engineering, and Implementation teams to resolve systemic issues and improve reliability. Handles critical client communications and participates in a rotating after-hours on-call escalation schedule.

Leads the design, implementation, modernization, security, automation, and support of enterprise infrastructure across Microsoft, Azure, hybrid cloud, identity, endpoint, server, and networking environments. Serves as a Level III escalation point, leads infrastructure projects, performs troubleshooting and root cause analysis, supports disaster recovery, evaluates technologies, mentors engineers, and drives operational improvements.