Jobs at Jonas Software

Manage strategic post-sale client relationships across the customer lifecycle, driving product adoption, value realization, renewals, retention, and expansion. Develop client success plans, monitor health and usage indicators, lead value discussions and account reviews, and proactively address risks. Collaborate with Sales, Product, Support, Marketing, and Professional Services to resolve issues and improve customer outcomes. The role also requires staying current on product capabilities and industry trends.

Provides end-to-end customer support, troubleshooting, product training, and adoption guidance for billing and account management software. Monitors engagement to identify risks and expansion opportunities, documents customer insights, advocates for customer needs, and collaborates with product and sales teams. Requires at least two years of customer-facing experience, strong technical problem-solving abilities, clear communication, and ownership of customer outcomes.

Manage mergers and acquisitions transactions, including acquisitions, divestitures, valuations, due diligence, investment memorandums, transaction documentation, and post-close integration. Engage with target executives, shareholders, and advisors; evaluate vertical-market software businesses; build financial models; coordinate cross-functional diligence; track post-closing performance; and support the development of junior team members.

Supports end-to-end mergers and acquisitions, including prospect evaluation, target engagement, information analysis, valuation modeling, financial and operational due diligence, cross-functional project management, and investment memorandum preparation. Presents investment theses and post-closing plans to senior executives while maintaining confidentiality and managing multiple deadlines.

Oversee full-cycle payroll for more than 3,000 U.S. and Canadian employees, ensuring accurate processing and compliance with payroll laws. Lead payroll accounting, audits, reporting, year-end activities, acquisition integrations, internal controls, and process improvements. Manage and develop a team of five payroll professionals, partner with HR and Finance, and optimize payroll systems, workflows, and reporting.

Design, develop, and maintain scalable full-stack SaaS applications across web, API, cloud, and mobile platforms. Build Angular and React front ends, C#/.NET backend services, REST APIs, and SQL Server solutions. Contribute to architecture decisions, code reviews, mentoring, integrations, cloud-native Azure development, CI/CD pipelines, and production troubleshooting. Collaborate with Product, QA, Support, and DevOps teams while using AI-assisted development tools to improve delivery and quality.

Sources, qualifies, nurtures, and manages a pipeline of software acquisition opportunities for the M&A team. Responsibilities include researching target companies, conducting outreach to founders and executives, tracking deal flow in Salesforce, evaluating acquisition fit, collecting business and financial information, coordinating NDAs, and presenting qualified opportunities to senior leadership. The role also develops industry knowledge, builds executive relationships, and improves sourcing processes using technology and AI tools.

Oversee accounting, financial reporting, controls, audits, forecasting, and strategic finance for a portfolio of software companies. Own close processes, financial statements, IFRS 15 assessments, balance sheet integrity, and audit coordination. Partner with business leaders on pricing, profitability, working capital, and investments. Manage and develop a small finance team, improve processes through automation and AI, and support acquisitions, financial integrations, and ERP implementations.

Supports financial reporting, month-end and year-end close, reconciliations, IFRS 15 accounting, audits, forecasting, KPI analysis, profitability analysis, and working capital management across multiple software business units. The role improves finance processes using automation and AI, supports acquisitions and finance-system integrations, mentors junior colleagues, and partners with business leaders. It offers progression toward finance management.

Owns the design, development, and production deployment of AI-enabled software across diverse legacy and cloud environments. Responsibilities include building APIs, integrations, data pipelines, retrieval systems, user interfaces, and modernization upgrades; integrating LLM capabilities with SaaS, ERP, CRM, and on-premise systems; optimizing reliability, accuracy, latency, and cost; and creating reusable AI patterns, playbooks, and training for business units.

Support and enhance the global Workday system by gathering requirements, configuring and testing solutions, troubleshooting issues, resolving tickets, conducting audits and data uploads, developing reports and dashboards, improving processes, and creating training documentation. The role serves as a Workday subject matter expert and partners with stakeholders to maintain system functionality and data integrity.

Own the partner-facing product backlog for an AI-first payment gateway migration. Translate commercial and technical partner needs into requirements, user stories, API specifications, acceptance criteria, and delivery plans. Collaborate closely with Engineering, Product, Risk, Commercial, and Partner Success to prioritize, validate, launch, and iterate payment features. Lead pilots, UAT, migration cutovers, stakeholder communication, and partner discovery. Apply AI tools throughout requirements, prototyping, testing, documentation, and software delivery.

Provides Tier 1 technical support to customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; guides users through resolutions; escalates complex cases to Tier 2; monitors and follows up on open cases; maintains SLA commitments; and stays current on product updates and support procedures.

Manage end-to-end data migrations for new client implementations: extract, cleanse, map, validate, and import data. Work with implementation teams and clients to resolve data quality issues, document processes, support testing and go-live, and continuously improve migration practices.

Source, qualify, and nurture a pipeline of software acquisition targets through research, outreach, and relationship building. Manage deal flow in Salesforce, liaise with senior M&A leaders, conduct initial qualification and information collection, arrange NDAs, and present qualified targets. Represent the company at industry events and refine outreach strategies using research and AI/automation tools.

Manage full-cycle corporate accounting and month-end close, produce consolidated monthly flash reports with variance analysis, lead quarterly forecasts, maintain internal controls and sales tax compliance, support ERP/GL administration, coordinate audits, drive process improvements, and lead one direct report.

Conduct outbound prospecting and inbound lead follow-up to generate qualified meetings with private club decision-makers. Qualify prospects, document activity in Salesforce, collaborate with AEs and marketing, and support events to meet monthly meeting targets.

Structured fall internship (Sept–Dec) offering full-time, paid hands-on experience across software development, QA, UI/UX, DevOps/cloud, technical support, business analysis, and project management. Interns receive mentorship, work on real projects, and may have pathways to full-time roles. Applicants must be students or recent graduates, legally eligible to work in Canada or the U.S., and available full-time during the term.

Provide application support for Jonas Construction ERP: monitor tickets, respond to calls, troubleshoot software and accounting/process issues, train clients, analyze data/process deficiencies, liaise with clients and internal teams, and maintain professional, customer-focused service.

Own the backlog and drive delivery for CMS and communications tooling across web and mobile. Translate business needs into user stories, define acceptance criteria, remove delivery blockers, validate releases, support adoption, and align platform strategy while partnering with Engineering, Marketing, and Client Experience.