Teams at IT Solutions Consulting

Provide advanced managed-services support for multiple clients: triage and resolve service desk tickets, manage network/datacenter/security/voice technologies, use monitoring/RMM tools, escalate and coordinate with vendors and internal teams, produce service reports, participate in on-call rotation and occasional onsite client visits.

Provide Tiered managed-services support for multiple clients: triage and resolve service tickets, troubleshoot networks, datacenter, security and voice technologies, use monitoring/RMM tools, escalate to vendors/advanced teams, produce service reports, participate in on-call rotation and travel onsite to client offices as needed.

Provide service-desk and managed-services support for multiple clients: triage and resolve tickets, troubleshoot network, datacenter, security and voice technologies, use monitoring and ticketing tools, escalate to vendors/advanced teams, produce reports, participate in on-call rotation, and travel onsite to client offices while supporting hybrid onsite work in Markham.