Teams at IT Solutions Consulting

Provide advanced technical support and escalation management for managed services clients. Mentor junior staff, resolve incidents per SLAs, manage vendor escalations, analyze ticket trends, maintain documentation, participate in on-call rotation, and help enforce escalation policies.

Provide proactive IT support and monitoring for MSP clients across the Greater Toronto Area. Perform onboarding/offboarding, regular onsite maintenance, infrastructure monitoring and remediation, patch management, backups/DR tasks, documentation, escalation to team lead, and after-hours on-call rotations. Collaborate with internal teams and attend meetings while working in a hybrid model and visiting client sites as required.

The Strategic Advisor provides strategic guidance to clients on IT investments, ensuring technology alignment with business goals, and managing client-supplier relationships.