Teams at Impact Clients

Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.

Lead organic Instagram growth for a high-growth personal brand: design and execute growth strategies, create and publish high-converting storytelling content, manage and coach a small content team, repurpose existing media, track KPIs, and continuously optimize the funnel to attract and convert the right audience.

Manage and onboard clients, run daily 1:1 and weekly group coaching sessions, drive renewals/upgrades and reduce churn, communicate daily across platforms, create training materials, and report activity in Slack/CRMs/spreadsheets.