Develop, test, support, and troubleshoot production software for a scalable TLD Registry Platform. Build web applications, services, background services, and class libraries using object-oriented programming, SQL, NoSQL, and AWS cloud technologies. Participate in the full software development lifecycle, provide on-call support, identify root causes, improve system performance and maintainability, and collaborate with experienced engineers across a global organization.

Manages Business Operations resource allocation, daily workflows, process improvement, operational roadmaps, and cross-functional delivery for registry activities. Leads a global team, oversees hiring and performance management, prioritizes stakeholder requests, monitors KPIs, reviews deliverables, and partners with Product and Engineering on automation, bug fixes, and workflow enhancements.

Leads global Business Operations for the Identity Digital Registry, overseeing resource allocation, workflow improvement, operational roadmaps, reporting, project coordination, and stakeholder satisfaction. Manages teams across Toronto and Dublin, partners with Product and Engineering on system improvements and automation, and oversees hiring, onboarding, coaching, performance management, KPIs, and capacity planning.