Jobs at Hightouch

The Solutions Engineer will collaborate with Account Executives to drive technical sales, manage customer relationships, conduct technical discovery, and deliver customized product demonstrations.

Explore customer needs and oversee their journey through onboarding to ensure successful adoption of the Hightouch platform, applying strong technical and project management skills to guide customers effectively.

Join Hightouch as a front-end focused full stack engineer, building user-friendly interfaces and collaborating with teams to enhance customer engagement through data.

The Customer Success Engineer will work with users to maximize the platform's value, providing technical support and collaborating with various teams.

The Solutions Engineer will engage with customers to solve their data strategy problems, working closely with sales and internal teams to provide tailored solutions.

The Forward Deployed Marketing Data Scientist will work with AI customers and engineering teams to optimize AI-driven marketing campaigns through data analysis, diagnostics, and communication of insights to stakeholders.

The Web Engineer will lead the development and maintenance of Hightouch's marketing website, collaborating with design and marketing teams to create exceptional user experiences and engaging animations.

The Implementation Manager oversees customer onboarding, implements technical solutions, optimizes processes, and collaborates with clients and internal teams to ensure successful integrations.

As a Brand Designer, you will shape the Hightouch brand through various projects, collaborating with teams to create impactful visual assets that drive marketing success.

Lead the engineering team managing 300+ destination integrations, focusing on technical execution, product improvements, and mentoring engineers while ensuring customer satisfaction.

The AI Strategy Consultant will drive marketing strategy using AI, work with teams to implement solutions, and enhance customer outcomes.

The role involves rapid prototyping and architecting production LLM pipelines for AI in marketing workflows. Responsibilities include developing proofs of concept, making AI architecture decisions, building production data agents, and understanding user workflows for seamless AI experiences.

Lead machine learning initiatives, oversee product development, improve execution pace, enhance team reliability, and foster team growth at Hightouch.

Manage end-to-end renewals for a portfolio of Hightouch customers, developing and executing renewal strategies, negotiating contracts, forecasting renewal risk, driving adoption with account teams, and collaborating cross-functionally to maximize contract value and account growth while carrying a renewal revenue quota.

Primary relationship owner for a portfolio of clients, ensuring retention, adoption, and expansion. Drive renewals and upsells, map solutions to client goals, lead renewal meetings and strategic reviews, collaborate with internal teams for delivery, maintain account health and records, and produce progress reports.

The Technical Account Manager will oversee customer journeys, ensuring clients utilize the Hightouch platform effectively and driving customer retention and adoption through strong project management and technical expertise.

Develop and optimize distributed systems for syncing customer data, focus on scalability, reliability, and performance for global clients.

Lead an engineering team building an Agentic Marketing Platform: roadmap and deliver major features, improve execution velocity and reliability, recruit and grow engineers, and build systems for content generation (foundation models), context management, insights, and orchestration with ad and lifecycle platforms.

Lead and grow the Customer Studio engineering team to deliver major product features, improve execution pace, hiring, reliability, and incident management. Drive data-warehouse performance optimizations, real-time audience syncing (CDC), analytics/experimentation, and integrate generative AI to improve user workflows while mentoring engineers and collaborating on roadmap and recruiting.

Lead development of AI-assisted engineering tooling and infrastructure so agents can autonomously run in cloud dev environments, access CI/CD and internal systems, execute tests, and improve developer productivity through integrations, documentation, and enablement.