Jobs at HighlightTA

Provides technical support for office, remote, and production users; installs and provisions devices; manages networks, Windows domains, Active Directory, Hyper-V, hosted infrastructure, backups, security, and disaster recovery. Supports production software and equipment connectivity, troubleshoots issues, coordinates vendors, maintains documentation, and contributes to workflow automation, analytics, system implementations, and process-improvement projects.

Provide bilingual English and French technical support to EV drivers and site hosts through phone, chat, and email. Troubleshoot payment, hardware, connectivity, and OCPP-related issues; analyze logs, escalate problems to engineering teams, meet customer SLAs, and contribute to bilingual documentation and self-service resources.

Lead a 24/7 wide-format production team, overseeing printing, Zund digital cutting, quality, workflow, safety, KPIs, and equipment uptime. Operate and troubleshoot digital printing equipment, colour management, RIP workflows, materials, and production issues. Train operators, manage performance and attendance, support hiring and onboarding, enforce SOPs, and drive process improvements to increase productivity, reduce downtime, improve quality, and optimize material usage.

The General Accountant will manage the end-to-end Accounts Payable cycle, ensuring accuracy and efficiency in invoice processing, spending analysis, and payment execution while collaborating with cross-functional teams and enhancing accounting processes.

Handle inbound leads for promotional products, recommend customized solutions, close sales, maintain CRM records, provide customer support through order processing, contribute to product testing and market feedback, and support marketing and sales initiatives.

Lead StickerYou’s people strategy and HR operations, partnering with CEO and leadership to drive talent acquisition, performance management, compensation, payroll, employee relations, development, and culture across distributed Canadian and international teams. Manage a small HR team, oversee HRIS/payroll (Rippling), implement scalable people programs, succession planning, and leverage AI/automation to improve HR processes and candidate/employee experience.

Lead UX strategy and design system for StickerYou's e-commerce site. Create end-to-end wireframes, high-fidelity designs and prototypes, run user research and analytics-driven optimizations, and overhaul site journeys and navigation to improve conversions. Individual contributor collaborating with product, marketing, and engineering.

Qualify inbound marketing leads and proactively prospect nonprofits via phone, email, and social to build pipeline. Schedule discovery calls, re-engage past prospects, record activity in Salesforce Lightning, and collaborate with sales and marketing to improve lead quality and advance within the sales organization.

Manage a portfolio of enterprise clients as a trusted advisor to drive adoption, retention, renewals, upsells, and strategic account planning. Develop success strategies, monitor customer health, deliver business reviews, provide data-driven insights, advocate for customers, collaborate cross-functionally, and mentor junior team members.

Lead Zipline's core product team to define and execute the 12–18 month roadmap, grow and mentor product managers, align strategy across Engineering and Design, and embed AI-first thinking into frontline workflows. Own customer-facing storytelling, drive outcome-focused prioritization, remove cross-functional blockers, and ensure roadmap delivery creates measurable revenue and customer impact.

Lead strategy and architecture for GTM and finance systems (Salesforce, NetSuite, Data360/Snowflake, Agentforce). Manage a Salesforce admin, design and operate autonomous Agentforce agents, ensure data governance and a unified customer profile, oversee API integrations and migrations, and build testing and release processes to maintain system integrity and compliance.

Lead the cross-functional Factory in a Box transformation program from initiation to implementation. Maintain integrated roadmaps, manage dependencies, vendors, budgets, risks, governance, and executive reporting. Coordinate workstreams across engineering, software, cloud, supply chain, marketing, legal, and operational readiness to ensure repeatable, multi-site manufacturing deployment.

Design and implement data models, pipelines, and ML systems to power AI agents and analytics. Build, deploy, and monitor machine learning models at scale, integrate Snowflake/AWS and Salesforce Data Cloud, and deliver production-ready data products and views to stakeholders.

Lead product strategy and roadmap; define and prioritize requirements and user stories; conduct market and competitive research; drive product development from concept to launch; track product metrics and profitability; collaborate with engineering, design, marketing, sales and customer success; write user stories, participate in scrum, and mentor junior team members.