Teams at Gorgias

Own and expand a portfolio of existing eCommerce accounts by identifying upsell opportunities, managing inbound and outbound pipelines, and closing add-on and new product sales. The role involves running demos, handling the full sales cycle, partnering with Customer Success and Product, using data to prioritize outreach, uncovering customer pain points, and consistently meeting or exceeding quota.

Manage approximately 120 enterprise SaaS accounts, driving renewals, upsells, cross-sells, retention, and ARR growth. Develop strategic account plans with Customer Success, engage executive stakeholders, identify customer needs through data analysis, and collaborate with Product and Legal. Maintain accurate CRM records and conduct client meetings requiring approximately three to four weeks of travel annually.

Own multichannel demand generation across paid media, email nurture, campaign execution, conversion optimization, ABM, and lead-to-sales handoffs. Build pipeline measurement, establish campaign processes, and develop a repeatable demand generation playbook in a zero-to-one B2B technology environment. Use AI tools to improve campaign operations and collaborate with product marketing, sales, content, and web development teams.