Jobs at Gorgias

Own and expand a portfolio of eCommerce accounts by identifying upsell opportunities and managing the full sales cycle for add-ons and new products. Manage a high-volume inbound pipeline, conduct consultative demos, partner with Customer Success and Product, use data to prioritize outreach, and optimize sales velocity while meeting or exceeding quota.

Manage a portfolio of enterprise ecommerce customers, driving SaaS product adoption, AI and automation implementation, workflow optimization, account health, renewals, and expansion. Build stakeholder relationships, conduct check-ins and QBRs, identify churn risks, maintain customer data, and collaborate with Sales, Product, and Support teams to improve customer outcomes and internal playbooks.

Own a portfolio of approximately 40 enterprise customers, including complex named accounts. Build executive relationships, lead QBRs, drive AI and automation adoption, guide implementations, manage customer health and retention, identify expansion opportunities, and coordinate with Sales, Product, and Support to deliver measurable outcomes.

Own and expand a portfolio of existing eCommerce accounts by identifying upsell opportunities, managing inbound and outbound pipelines, and closing add-on and new product sales. The role involves running demos, handling the full sales cycle, partnering with Customer Success and Product, using data to prioritize outreach, uncovering customer pain points, and consistently meeting or exceeding quota.

Own multichannel demand generation across paid media, email nurture, campaign execution, conversion optimization, ABM, and lead-to-sales handoffs. Build pipeline measurement, establish campaign processes, and develop a repeatable demand generation playbook in a zero-to-one B2B technology environment. Use AI tools to improve campaign operations and collaborate with product marketing, sales, content, and web development teams.

Own and optimize end-to-end lifecycle experiences across email, in-app, and other channels to accelerate onboarding, activation, retention, and revenue expansion. Design signal-based triggered campaigns, build churn-prevention strategies, partner with Product, CS, Education, and Marketing Operations, and use product usage data to inform experiments and technical infrastructure.

Manage enterprise SaaS implementations from pre-sales discovery through launch and post-launch adoption. Responsibilities include data migrations, project plans, custom integrations, AI Agent configuration, QA, prompt optimization, and automation strategy. The role coordinates cross-functional teams and merchant stakeholders, drives timelines and accountability, analyzes e-commerce and support data, and builds trusted customer relationships to achieve successful launches and measurable adoption outcomes.