Jobs at Gorgias

The Customer Implementation Manager will oversee onboarding processes, ensuring successful customer adoption and activation of Gorgias products through tailored support and strategic project management.

Lead and coach a team of up to 10 Enterprise CSMs to drive AI adoption, retention, and expansion across strategic merchant accounts. Build playbooks, embed AI agent workflows, own forecasting and operations, run weekly delivery cadence, partner cross-functionally, and evolve Customer Success into an AI-driven value-delivery model.

As a Senior Data Scientist, you will define Gorgias' data science strategy, work on modeling and forecasting, and implement scalable solutions for business insights across various functions.

As an Enterprise Customer Success Manager, you will manage ecommerce accounts, drive product adoption, analyze workflows, and ensure customer satisfaction, working closely with cross-functional teams to optimize operations.

Design and scale structured, machine-readable content for search and AI answer engines. Own AEO measurement (AirOps + Profound), implement structured data and programmatic SEO, optimize technical and on-/off-page SEO, partner with product and engineering, run experiments, and report on AEO/SEO KPIs driving revenue.

Lead execution across the CX org: design and launch programs, drive AI-native automation adoption, support CX leaders, run operating rhythms and OKR tracking, craft exec-ready materials, and manage cross-functional post-sales initiatives.

The BPO Leader is responsible for managing the Gorgias 360 program, focusing on program economics, pre-sales, BPO partner management, and automation roadmaps, while driving customer experience operations at scale.