Teams at Gore Mutual Insurance

Handle commercial and personal auto claims from intake through settlement, with emphasis on Fleet and Garage policies. Investigate coverage, liability, theft, fire, unlisted drivers, and complex exposures; coordinate repairs, rentals, total-loss settlements, payments, SIU and subrogation referrals. Maintain accurate claims-system records, respond to customers and brokers, and provide timely updates and exceptional service in a hybrid Cambridge-based role.

Supports an 18-month brand integration and transition to Beneva by coordinating marketing, communications, content, stakeholder engagement, change management, launch planning, and digital brand activities. The role develops customer, broker, and employee communications, manages cross-functional workstreams and external agencies, prepares governance updates, and executes integrated marketing plans across websites, social media, email, and other channels.

Leads commercial auto underwriting integrity across IRCA, Fleet, and Garage lines. Responsibilities include technical file reviews, focused audits, underwriting referrals, audit reporting, coaching, training, guideline and wording updates, authority recommendations, regulatory support, complaint response, and collaboration with Product, Pricing, Claims, and Underwriting teams.