GitLab
Teams at GitLab
Recently posted jobs
9 Hours AgoSaved
Easy Apply
Easy Apply
Cloud • Security • Software • Cybersecurity • Automation
Own and coordinate cross-functional fraud and abuse prevention programs across Trust and Safety, Security, Engineering, Product, Legal, and Finance. Translate abuse trends into prioritized defenses, business cases, metrics, and implementation plans. Partner on payment fraud, chargebacks, account verification, AI-based risk detection, and incident escalation. Drive initiatives to completion without direct authority while balancing fraud risk with legitimate-user experience.
Cloud • Security • Software • Cybersecurity • Automation
Leads GitLab’s Product, Sales, and Finance Data Science teams, managing managers and a 12-person organization. Sets data science standards, prioritizes investments, partners with executives, drives product adoption and revenue growth, and oversees experimentation, causal inference, predictive modeling, and AI initiatives. Develops talent, builds succession, and collaborates with Analytics Engineering and Data Engineering on a shared data and AI roadmap.
Cloud • Security • Software • Cybersecurity • Automation
Own complex enterprise customer escalations from engagement through resolution, coordinating Engineering, Support, Product, Customer Success, and Sales. Lead executive communications, maintain customer-facing resolution plans, manage commitments, coordinate with Incident Managers, and oversee post-escalation reviews and relationship repair. Develop escalation playbooks and process improvements while providing globally distributed, on-call support for high-severity customer situations.
