Teams at GEOTAB

Generates new business opportunities through outbound calls, email campaigns, live chat, networking, and trade shows. Qualifies prospects using BANT criteria, communicates technical solutions, conducts demonstrations, schedules appointments for business development managers, and supports pipeline and revenue goals. The role requires collaboration with sales teams and partners, strong CRM and sales engagement tool proficiency, and knowledge of fleet management, telematics, and related technology platforms.

Provide bilingual English-Spanish technical support to customers, partners, sales representatives, and internal teams. Troubleshoot Geotab hardware, software, connectivity, database, portal, reporting, and integrated technology issues. Manage cases through resolution, document solutions, coordinate device returns, escalate critical concerns, and support 24/7 operations through phone, chat, and email. Use Excel, programming, and data warehouse knowledge to diagnose issues and deliver effective customer-focused solutions.

Provides bilingual English and Portuguese technical support for Geotab products and integrated partner technologies. Troubleshoots hardware, software, connectivity, database, platform, and configuration issues through phone, chat, and email. Manages support cases through resolution, documents solutions, coordinates device returns, escalates critical issues, and protects customer data. Requires rotating shifts in a 24/7 operation, strong customer communication, Excel expertise, and knowledge of programming languages and data warehouses.