Teams at Gateway Casinos & Entertainment Limited

Provides guest service across resort operations, including service desks, contact-center communications, loyalty enrollment, reservations, promotions, events, charter-group arrivals, and box-office support. Resolves guest concerns, maintains promotional supplies and documentation, and collaborates across departments to deliver seamless experiences. Requires flexibility for varied shifts, strong communication and problem-solving skills, computer proficiency, organization, and a positive customer-focused attitude.

Provides fast, friendly guest service at Tim Hortons; prepares coffee, sandwiches, and bakery products to recipe standards; handles orders and cash, maintains food safety and cleanliness, monitors temperatures and inventory, resolves guest concerns, and follows casino, quality, safety, uniform, and grooming policies.

Supervises ticket ushers and front-of-house operations at an entertainment centre. Responsibilities include hiring, training, scheduling, coaching, handling patron concerns, supporting accessibility needs, coordinating emergency responses, maintaining records and reports, enforcing policies, and promoting health and safety compliance.