Jobs at Gateway Casinos & Entertainment Limited

Provides guest service across resort operations, including service desks, contact-center communications, loyalty enrollment, reservations, promotions, events, charter-group arrivals, and box-office support. Resolves guest concerns, maintains promotional supplies and documentation, and collaborates across departments to deliver seamless experiences. Requires flexibility for varied shifts, strong communication and problem-solving skills, computer proficiency, organization, and a positive customer-focused attitude.

Provides fast, friendly guest service at Tim Hortons; prepares coffee, sandwiches, and bakery products to recipe standards; handles orders and cash, maintains food safety and cleanliness, monitors temperatures and inventory, resolves guest concerns, and follows casino, quality, safety, uniform, and grooming policies.

Supervises ticket ushers and front-of-house operations at an entertainment centre. Responsibilities include hiring, training, scheduling, coaching, handling patron concerns, supporting accessibility needs, coordinating emergency responses, maintaining records and reports, enforcing policies, and promoting health and safety compliance.

Performs cleaning and maintenance of public and non-public areas, operates and maintains floor-care and other equipment, completes inspection reports, follows WHMIS and safety procedures, responds to patron issues, and supports emergency and outdoor maintenance duties. The role requires heavy lifting, elevated work on a scissor lift, utility vehicle operation, snow shoveling, and working in varied weather conditions.

Provides physical security throughout the casino, hotel, and parking areas by protecting assets, controlling access, monitoring patrons and restricted areas, responding to emergencies, assisting guests, documenting incidents, and maintaining a safe, courteous environment. The role requires compliance with gaming and liquor regulations, participation in use-of-force training, and current First Aid and CPR certification.

Supervises front desk, guest services, and valet operations to ensure service quality and positive guest experiences. Coordinates staffing, scheduling, arrivals, room status, housekeeping communication, maintenance, inventories, expenses, safety, and site inspections. Handles customer issues, staff training, performance evaluations, briefings, and policy compliance. Provides occasional spa coverage and supports hotel operational objectives.

Supervises casino cashiering and cage operations, including staff training, transaction authorization, cash and inventory reconciliation, audits, reporting, equipment maintenance, and handling found money, jackpots, and unclaimed prizes. Ensures transaction accuracy, regulatory compliance, department safety, and strong guest service. The role requires cash-handling experience, supervisory ability, physical stamina, flexible scheduling, and the ability to operate cage equipment.