Teams at gaiia

Build and improve AI-powered customer support agents for telecommunications providers. Responsibilities include developing the agent runtime, configuration tools, observability dashboards, evaluation frameworks, safety guardrails, continuous-improvement systems, and omnichannel integrations across voice, chat, email, and SMS. The role uses TypeScript across frontend, backend, and infrastructure in a serverless microservices environment, with emphasis on LLMs, agent design, product quality, and customer trust.

Join the Platform squad to build and maintain a Typescript-based serverless microservices platform on AWS. Improve cloud availability, security, CI/CD, public APIs, data pipelines, internal DevOps libraries, and developer tooling while collaborating across product and engineering teams.

The Workflow Automation Engineer will implement telecom provisioning workflows, collaborate with the solutions team, and optimize automation processes while ensuring customer satisfaction and support.