Jobs at G Adventures

Develop and execute regional PR and communications strategies for Canada, strengthening brand positioning and awareness. Manage media relations, press releases, content creator campaigns, press trips, media monitoring, awards, crisis communications, and spokesperson training. Lead regional communications staff and agencies while collaborating with global communications, marketing, legal, compliance, tourism partners, airlines, and travel agents. Measure communications performance and ensure consistent messaging across consumer, trade, broadcast, social, and digital media.

Supervise Signature and Private Travel Specialists delivering luxury travel sales and service. Lead team performance, coaching, training, workload distribution, KPIs, escalations, and operational procedures. Analyze conversion and booking metrics, support Salesforce and reservation-system improvements, manage high-value customer issues, and collaborate with sales, marketing, operations, product teams, and travel partners to improve service, revenue, and brand alignment.

Supports Workday and other enterprise systems by gathering requirements, translating business needs into functional specifications, assisting with configuration, testing system changes, monitoring performance, and maintaining data integrity. The role provides user training and documentation, coordinates issue resolution with technical teams and vendors, supports audits and compliance, and contributes to project planning and milestone tracking for global stakeholders.

Sell G Adventures trips by phone and email, meeting monthly sales targets and customer service KPIs. Qualify traveller needs, recommend and book appropriate trips and add‑ons, resolve booking issues with empathy, follow correct booking procedures, work varied shifts/weekends, and contribute to company culture and team collaboration.

Sell G Adventures trips by phone and email, meet monthly sales targets, provide exceptional customer service, resolve booking issues, use correct booking processes, recommend add-ons, and collaborate with the global team while living company core values.

Manage global air services including ticketing, exchanges, refunds, and schedule changes. Own G Air system tasks, support Sales and Private Groups, ensure airline policy compliance, handle daily queue processing, and provide occasional after-hours emergency support. Improve processes through vendor collaboration and cross-department teamwork.